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    ADSL link down

    This is a discussion on ADSL link down within the Sky Broadband help forums, part of the Sky Broadband help and support category; n/a n/a...

    1. #1
      01706's Avatar
      01706 is offline Sky User Member
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      ADSL link down

      n/a

      n/a
      Last edited by 01706; 21-05-12 at 12:28 AM.


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    3. #2
      samperry209's Avatar
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      Re: ADSL link down

      does it cut out when the landline rings?

      i had a problem with login box etc... i'd phone tech support tho because they can suggest something

    4. #3
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      Re: ADSL link down

      It could be DLM 'playing' with the line but I am inclined to think it may be a faulty router. You should phone Sky support and report the problem, they will confirm whether DLM is operating on your line. It is possible that Sky are putting new connections straight on to DLM, if so, they will do nothing for 20+ days.

      When you phone, make sure you do the following. 1. Have the router plugged into the test socket which is behind the master socket face plate, or master socket if you don't have one. 2. Just have one phone, preferably corded, plugged into the same filter as the router.

      When you are plugged into the Test socket, take your stats again. If the connection speed or the noise margin rise, try leaving it there for a while and see if your problem goes. Your connection speed and noise margin are a bit low for your attenuation so you could have internal wiring problems. If they don't rise carry on with your call to Sky.

      Remember, that under normal circumstances, everything plugged into the phone line must pass through a filter.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    5. #4
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      Re: ADSL link down

      Easiest check would be to remove everything from the line. Plug the filter into the main socket, plug the router and telephone into that. See if anything changes. If you have a test socket plug into that with only the filter and router and see if it improves.
      As above by Isitme it could be internal issues which are beyond Sky control or external issues (or CPE) that sky can look into. Either way it needs reporting as any instability is like a red flag to a bull for DLM and you don't want that going on your line and dragging out any longer than needed.

     

     

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