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    shall i phone cst or wait?

    This is a discussion on shall i phone cst or wait? within the Sky Broadband help forums, part of the Sky Broadband help and support category; just phoned sky and the guy was a complete ****** who wouldnt put me through to cst and he was ...

    1. #11
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      Re: shall i phone cst or wait?

      just phoned sky and the guy was a complete ******

      who wouldnt put me through to cst and he was going through all this troubleshooting bull****!

      he kept saying oh you have to have it in the test socket

      well ive done that you idiot!

      grrrr
      Last edited by samperry209; 12-07-08 at 01:31 PM.


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    3. #12
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      Re: shall i phone cst or wait?

      Could he not say whether you were still on DLM?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #13
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      Re: shall i phone cst or wait?

      Quote Originally Posted by Isitme View Post
      Could he not say whether you were still on DLM?
      He would probably put through to Teir 1.

    5. #14
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      Re: shall i phone cst or wait?

      he didnt say anything about dlm

      he was going through the troubleshooting process yet again

      all i wanted was a ticket raised for cst to speed me up thats it!

      but no we had to go through the troubleshooting process

    6. #15
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      Re: shall i phone cst or wait?

      Why didn't you just humour him? He was only doing his job, surely you would have been better off just going along with it until he said "sorry, I'm going to have to put you through to CST".

    7. #16
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      Re: shall i phone cst or wait?

      I may be wrong but I understood that the DLM info was available to Tier 1, so if it was not mentioned, it looks like you may be finished. You will have to go through the script by the look of it, unless one of the Sky bods can suggest a way to get passed to CS without going through it. In the end you may be as well putting up with the script readers to get your problem fixed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #17
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      Re: shall i phone cst or wait?

      its like a bloody pantomime with them lot

      ah well ill wait until tuesday then ill definately know its finished


      i mean i dont wanna have to leave sky bb but if i have to i will

    9. #18
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      Re: shall i phone cst or wait?

      Quote Originally Posted by Isitme View Post
      I may be wrong but I understood that the DLM info was available to Tier 1, so if it was not mentioned, it looks like you may be finished. You will have to go through the script by the look of it, unless one of the Sky bods can suggest a way to get passed to CS without going through it. In the end you may be as well putting up with the script readers to get your problem fixed.
      Yeah it is available.

      Just put up with the script. Hopefully you will get through to one of the great cst agents

    10. #19
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      Re: shall i phone cst or wait?

      well im gonna try again on tuesday....

      i think i am still on dlm because my noise margin is sky high

    11. #20
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      Re: shall i phone cst or wait?

      Quote Originally Posted by samperry209 View Post
      he didnt say anything about dlm

      he was going through the troubleshooting process yet again

      all i wanted was a ticket raised for cst to speed me up thats it!

      but no we had to go through the troubleshooting process
      OK to explain this is quite simple:
      All calls need to go through troubleshooting unless a ticket is open on the system.
      No troubleshooting = no ticket
      No ticket = no CST
      No CST = no resolution

      Any agent passing a call to CST without covering basic TS can and will be dealt with by their Team Leaders as it is a no no and agents can and have been disciplined for it.
      If you just wanted a ticket for speed and config you could have used the kana form.

     

     
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