Connection problems with new sky router

[dimmock]

Hi everone,

This is my first post on this forum

i got sky broadband about a month ago and have constant connection problems since.

The connection drops everytime the phone rings and i have bought new filters but still no change. Some times it just drops out of nowhere.

Also my son has xbox live and has problems with the connection dropping when he is playing online.

Really starting to annoy me now

Any help would be great

Thanks

[PaulSky]

You need to post stats and then explain your current connection setup so people can see where the issue may lie. How many sockets are on your line, are filters in place where needed and do you have sky tv attached to the line still?

[dimmock]

System Up Time: 00:03:58
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 369 428 0 644 2490 00:02:26
LAN 100M/Full 2739 1055 0 4363 903 00:03:54
WLAN 11M/54M 1655 9 0 451 1 00:03:41
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 14 db 4 db
Noise Margin 17 db 26 db

one socket on line
filter in line, with router then antoher filter on the phone connected to the main filter

[IAmNotTheEnemy]

you don't need 2 filters...just the one with modem on the modem side and phone on the phone side...your stats show nothing wrong at all, so chances are it's the setup your end...

[PaulSky]

Can you explain where the filters are please as IANTE is right you should only one filter in use if there is only one socket on the wall.

[dimmock]

its just a got told by sky to put a filter on the end of everthing e.g phone, modem , sky etc

[PaulSky]

If you have one socket you should just have one filter directly onto the socket, in that on the ADSL side you have your router plugged in and into the telephone side you plug everything else like Sky TV, telephone etc.

[dimmock]

my biggest problem is the internet cuts out every time the phone rings

[PaulSky]