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Sky Broadband help This is a discussion on, Latency within the Sky Broadband help and support forum; Hi guys did a quick search but couldnt find anything about this. I've just swapped to sky from orange, with ...

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Old 04-07-08, 04:01 PM   #1
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Latency

Hi guys did a quick search but couldnt find anything about this. I've just swapped to sky from orange, with orange i had a 2 meg line with the latency on speedtester.net being between 45-55 approx, now when i test with sky the ping has gone upto 125+ sometimes. So i'm just wondering if this is normal for sky when the line is first activated and if it'll improve. Only reason i'm asking is i'm quite an addict at online gaming.

exchange is Gorleston EAGOR
line stats
ADSL Link Downstream Upstream
Connection Speed 2656 kbps 384 kbps
Line Attenuation 60.0 db 31.5 db
Noise Margin 7.8 db 14.0 db

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Old 04-07-08, 04:38 PM   #2
 
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Re: Latency

Hi

You will need to contact Sky and ask them to lower your Max_Delay.

Either ring Sky or use the contact form.

http://www.sky.com/portal/site/skycom/kana

More information here.

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Old 04-07-08, 06:02 PM   #3
 
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Re: Latency

See my sig for the sort of ping you can expect when Sky lower your Max Delays to 8.
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Old 05-07-08, 11:43 AM   #4
 
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Re: Latency

That still seems pretty high to say you have 8bit max delays

try to ping jolt.co.uk and post your results
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Old 05-07-08, 12:50 PM   #5
 
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Re: Latency

Average ping 23ms to jolt.co.uk.
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Old 05-07-08, 01:19 PM   #6
 
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Re: Latency

Great thats more like it!

Just shows you cant allways trust Speedtest.net
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Old 09-07-08, 08:05 PM   #7
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Re: Latency

thanks for the info guys i've requested sky look into my ping for me so i just gotta hope i hear something back.

Last edited by RBD; 09-07-08 at 08:10 PM..

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Old 09-07-08, 09:22 PM   #8
 
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Re: Latency

Just tell them you need your Max Delays put to 8.
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