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    on the verge of leaving

    This is a discussion on on the verge of leaving within the Sky Broadband help forums, part of the Sky Broadband help and support category; hey guys now i know this aint new but hey ho i have had enough of dlm now... not only ...

    1. #1
      samperry209's Avatar
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      on the verge of leaving

      hey guys

      now i know this aint new but hey ho

      i have had enough of dlm now... not only has it ruined my broadband experience but im on the verge of going to virgin media and paying 16 quid a month just for a decent connection

      here is the reason why i feel like leaving

      my stats

      ADSL Link Downstream Upstream
      Connection Speed 511 kbps 252 kbps
      Line Attenuation 68.0 db 44.3 db
      Noise Margin 6.8 db 16.5 db


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    3. #2
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      Re: on the verge of leaving

      And what did CST say when you spoke to them?

    4. #3
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      Re: on the verge of leaving

      same old wait 20 days...

    5. #4
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      Re: on the verge of leaving

      i mean all i want is to go back to gdmt.... because these were my stats before dlm


      ADSL Link DownstreamUpstream
      Connection Speed 2560 kbps416 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 4.9 db 15.0 db

    6. #5
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      Re: on the verge of leaving

      im not being racist but whats the best way to get to speak to a british person? because ive phoned sky and everytime ive had someone foreign... and i keep having to get them to repeat themselves....

      im mean im not saying they are useless they are just hard to understand what they are saying....


      and i do keep getting fobbed off with the old sounding "please wait 20 days" excuse....

      i just want a bearable speed

    7. #6
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      Re: on the verge of leaving

      Just ring in the evening, tell the agent you are aware that DLM is running on your line but your connection is too slow and you know that these cases can be sent to CST for manual intervention.

    8. #7
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      Re: on the verge of leaving

      ok

    9. #8
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      Re: on the verge of leaving

      just emailed sky...

    10. #9
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      Re: on the verge of leaving

      yay gone back to 2mb

      im sticking if its gonna stay like that

    11. #10
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      Re: on the verge of leaving

      If DLM is still running it may kick it back down but CST can manually put it back again afterwards. Once DLM is done it should stay as it is.

     

     
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