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    Sky BB randomly disconnects and I have had enough

    This is a discussion on Sky BB randomly disconnects and I have had enough within the Sky Broadband help forums, part of the Sky Broadband help and support category; Okay, So I use BB for gaming, Ping isn't great, but bearable. I'm happily playing my game when all of ...

    1. #1
      Mattress's Avatar
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      Sky BB randomly disconnects and I have had enough

      Okay, So I use BB for gaming, Ping isn't great, but bearable.
      I'm happily playing my game when all of a sudden it disconnects, OFTEN.

      I try to load up google and it asks for my router user/pass AND then takes me to my page and says PPP Server down or sometimes ASDL link down.
      I have microfilters on my sockets and I can't think what else to do.
      PLEASE HELP!


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    3. #2
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      Re: Sky BB randomly disconnects and I have had enough

      Also, how do I contact sky about my ping? It's horrendous Above 300 most games....

    4. #3
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      Re: Sky BB randomly disconnects and I have had enough


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      Re: Sky BB randomly disconnects and I have had enough

      Mine keeps disconnecting too :/

      Pings to bbc.co.uk are only 27ms though

    6. #5
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      Re: Sky BB randomly disconnects and I have had enough

      To reduce pings you need to email/call Sky BB and ask them to "reduce your max delays".

    7. #6
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      Re: Sky BB randomly disconnects and I have had enough


    8. #7
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      Re: Sky BB randomly disconnects and I have had enough

      Quote Originally Posted by Mattress View Post
      Okay, So I use BB for gaming, Ping isn't great, but bearable.
      I'm happily playing my game when all of a sudden it disconnects, OFTEN.

      I try to load up google and it asks for my router user/pass AND then takes me to my page and says PPP Server down or sometimes ASDL link down.
      I have microfilters on my sockets and I can't think what else to do.
      PLEASE HELP!
      How are you connected to the router, I had similar issues when I was using wireless but now I use homeplugs it has been rock solid.

      Also you should try to connect your router to your master socket with a filtered faceplate if you can, this will give you the best connection and will remove any problems with your internal wiring.

    9. #8
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      Re: Sky BB randomly disconnects and I have had enough

      Quote Originally Posted by Mattress View Post
      Also, how do I contact sky about my ping? It's horrendous Above 300 most games....
      Most people including me filled in the kana form in the contact us section of Sky.com, it took a few days from my request.

      I would advise that you don't do this until you have ensured that everything is connected properly at your end otherwise they may reduce you max delay and also cap your line.

    10. #9
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      Re: Sky BB randomly disconnects and I have had enough

      my router dropped connection when wireless but never had any problems since i moved telephone socket and can now connect with hardwire, daughters laptop has also got better signal wuality and fewer dropouts since i moved router from hallway to livingroom / dinningroom area and her bedroom is directly above router placement

    11. #10
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      Re: Sky BB randomly disconnects and I have had enough

      I have it plugged into the computer, not on wireless and changing socket didn't work...

     

     
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