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    Just a Posive Post

    This is a discussion on Just a Posive Post within the Sky Broadband help forums, part of the Sky Broadband help and support category; Just a Positive Post amongst all the doom and gloom. Order process went on time - only lost about 1 ...

    1. #1
      dingdong's Avatar
      dingdong is offline Sky User Member
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      Just a Posive Post

      Just a Positive Post amongst all the doom and gloom.

      Order process went on time - only lost about 1 hour downtime

      Lots of problems with the router config to get my connection to work - even sent a replacement which turned out to be unnecessary

      Always got through to sky in under 15 mins when i called and I called about 4 or more times in total.

      Even had a fault on my line yesterday which BT say they have now cleared.

      I could so easily have taken the stance that the service etc was rubbish and cancelled, but now 10 days on:

      (1) I have a rock solid connection and a good browsing and dowloading
      (2) I am saving 16 per month (26 for my old Nildram connection and 10 for my sky)
      (3) I have a backup router if mine fails
      (4) My speeds are slightly higher than my old MAX Adsl connection (2.8MB to 3.1MB)

      Due to the sheer volumes that sky must be processing - yes contact may be difficult and i do feel sympathy for you if you are having problems and also I do feel for the sky staff who have to handle all the queries and complaints - justified or not

      My only advice to anyone is not to be too hasty to cancel - things will settle eventually.

      So in a nutshell ONLY 10 days on since my connection and during this period everything that could go wrong (apart from the ordering process) did go wrong.

      But I am VERY happy with what i have now and no regrets about moving


      10.40 AM -> trading sync speed for a reliable 24 hour conection:
      Connection Speed 3776 kbps 768 kbps
      Line Attenuation 60.0 db 31.5 db
      Noise Margin 10.1 db 11.0 db
      Last edited by dingdong; 21-09-06 at 11:42 AM. Reason: added stats


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    3. #2
      Andy_G's Avatar
      Andy_G is offline Sky User Member
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      I agree with what you are saying.
      For me the wait, (about 3 weeks without any broadband), has been well worth it.
      I've had no problems at all other than the activation date slipping a week.
      I'm now paying 10 a month for a superfast connection (I'm on about 12MB), so this has to be a bargain.

      I'm glad I took the plunge.

    4. #3
      Wheelie's Avatar
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      I also agree with dingdong but where he had a router problem I have on the other hand never had them but thats probably because I have used the router before and knew just how to configure it.

      Since my connection never had a line drop at all or speed drop to speak of so and am now saving 25 a month so all in all I am over the moon with SkyBB.
      Last edited by Wheelie; 21-09-06 at 11:25 AM.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    5. #4
      Unregistered's Avatar
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      Well said

      Im on 14.5 mbps and had lots of aggro too. But now , what a bargain and rock solid connection.

    6. #5
      Wheelie's Avatar
      Wheelie is offline Sky User Member
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      Welcome to the site Unregistered

      Please do register with us we don't bite honest (well not that often anyway )and it will make life a lot easier for people to follow your posts thanks.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    7. #6
      Lawman's Avatar
      Lawman is offline Sky User Member
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      Apart from a missing in the post Router, and 12 day delay in activation,
      Like Wheelie, have always used the Netgear router (834G)
      Now have a super fast 13.74 MB, on a 30 foot extension I might add,
      just have not got around to fitting my adsl-nation face plate (5 months sitting in the draw )

      Talking of Wheelie, I swear I saw him, looks just like his Avatar,
      In Whitchurch Lane Car boot Sale, flogging a stack of unopened, S** netgear Routers.
      audere est facere (To Dare is to Do)

      http://www.thesway.net

    8. #7
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      After the wait I had after activation, 16 days, for my router, and the frustration I had as a result, I do seem to have a reasonably solid connection.

      I've still got to connect my router to the test socket that I haven't got yet, to improve speeds more.

      But I'm currently running at about 7 times my Pipex speed and saving 14 per month.

      On the down side, I still have never been able to log into my account on Skybroadband.com, although my email is fine.

      Keith

    9. #8
      dingdong's Avatar
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      For what it is worth it is not really worth bothering with anyway - you are not missing anything

     

     

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