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    View Poll Results: What do you think the problem is?

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    • Router or router settings

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    • Exchange/Line noise

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    Rampant Disconnections/Loss of Synch (not a noob!)

    This is a discussion on Rampant Disconnections/Loss of Synch (not a noob!) within the Sky Broadband help forums, part of the Sky Broadband help and support category; You will have to reboot your router to get rid of the existing errors on your stats. It may also ...

    1. #11
      Isitme's Avatar
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      Re: Rampant Disconnections/Loss of Synch (not a noob!)

      You will have to reboot your router to get rid of the existing errors on your stats. It may also be necessary to resync to see any changes that have been made. You should also enquire about your package, your upload definitely indicates Mid.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.






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    3. #12
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      Re: Rampant Disconnections/Loss of Synch (not a noob!)

      Looking at your stats, I have to agree. Either you are on Mid or DLM has kicked in.




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    4. #13
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      Re: Rampant Disconnections/Loss of Synch (not a noob!)

      I see. What is DLM, I keep seeing it mentioned?

      They called and left a messsage for me to call them back (idiots) when they were supposed to call my mobile. I will speak to them about the up speed then. Thanks for the advice.

      4 hour up so far, since she tinkered with it. Fingers crossed.

    5. #14
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      Re: Rampant Disconnections/Loss of Synch (not a noob!)

      After speaking with Sky as mentioned above, she altered the 'latency' and i received 18 hours online without a problem, however the connection dropped once again. Why oh why is this service not 'always on'?

    6. #15
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      Re: Rampant Disconnections/Loss of Synch (not a noob!)

      I don't quite understand how reducing the latency could help prevent disconnections. I would have thought the opposite would be the case. Time will tell I suppose?
      Before
      G.dmt framing
      K: 194(0) 14
      R: 16 16
      S: 1 16
      D: 64 8
      After
      G.dmt framing
      K: 192(0) 14
      R: 16 16
      S: 1 16
      D: 32 2


      It looks like your line might have benefited from Dynamic Line Management.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #16
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      Re: Rampant Disconnections/Loss of Synch (not a noob!)

      I have a similar problem.....
      I have just moved house and changed from Virgin Cable to Sky Broadband.
      It took about 3wks to be installed and when it did it seemed to work fine.
      I started to notice that the internet light on the router (i have the netgear v2) would turn from Green to amber and i would lose the connection. When i checked the router log it says that i have a Loss of Sync and this has happened a number of times, usually 4 or 5 times a day, which is a complete nightmare when trying to play a game. When it does go amber it does this for about 40 seconds then turns green again and the internet is back on. I have emailed sky (who have not replied back to me). Can anyone throw any light on this???? Is this happening to anyone else???? My mate has sky BB and he says this is happening to him to.
      I have changed the cables and microfilters (i got 3 with sky package).
      I have changed the UPnP settings to off...didnt change anything

      Sky max package
      Down speed: 3200 - 5200 kps (varies)
      up speed 160 - 768 (varies)

      Im starting to think that it wasnt such a great move going to sky....As poor as cable were at least the internet worked !!!

      Any help would be greatful
      Gbgunner
      Last edited by gbgunner; 18-08-08 at 11:53 PM. Reason: update

    8. #17
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      Re: Rampant Disconnections/Loss of Synch (not a noob!)

      If your stats are changing that much the issue may be internal, are you on the main socket on your tel line? Any extension leads or wired extensions in use? Whats attached to your tel line apart from the router?
      Also can you access 192.168.0.1 and post your Download, upload, attenuation and SNR stats please?

    9. #18
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      Re: Rampant Disconnections/Loss of Synch (not a noob!)

      Here are my stats:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 60471 51079 0 934 1659 01:15:52
      LAN 100M/Full 844799 1540248 0 16561 484092 01:17:08
      WLAN 11M/54M 1479589 793226 0 483015 14703 01:16:55
      ADSL Link Downstream Upstream
      Connection Speed 5344 kbps 768 kbps
      Line Attenuation 45 db 13 db
      Noise Margin 2 db 12 db

      There is nothing else attached to the line (except another phone - through the micofilter)

      Thanks

    10. #19
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      Re: Rampant Disconnections/Loss of Synch (not a noob!)

      That noise margin is very low, You should be around the 7db mark, any lower and your router will disconnect.

      Can you do the stats from the test socket, that is the one behind the front face, just undo it and remove it, the test socket will be visable then.
      Last edited by Saturday; 20-08-08 at 01:51 PM. Reason: Removed full quote of preceding post

    11. #20
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      Re: Rampant Disconnections/Loss of Synch (not a noob!)

      There is nothing else attached to the line (except another phone - through the micofilter)
      What is attached is not important at the moment, if you have extensions, even if they are not in use, they can interfere with the signal. If you have no extensions, ie you have only one phone socket, the test socket will make little difference, but if you do the results from the Test socket could be significant.

      If you have no other sockets the problem is likely to be with your external line. Plug the phone into the Test socket, no filter and do a quiet line test. Dial 17070 option 2. The line should be very quiet any squeaks, clicks or other noises, report to your phone provider that you have noise on your line, do not mention broadband.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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