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    Losing Connection

    This is a discussion on Losing Connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello everybody, I have been with Sky Broaodband for a couple of weeks now and all seems ok, I am ...

    1. #1
      billduncan's Avatar
      billduncan is offline Sky User Member
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      Post Losing Connection

      Hello everybody,
      I have been with Sky Broaodband for a couple of weeks now and all seems ok, I am able to do everything I used to with F2S, however I do have one problem.
      I tend to leave the router on at all times but if I leave the computer off overnight I lose my connection, nothing is locked up I can access the router ok. If I reboot the router it seems to make things right, some times I have to renew my ip, I have tried what I know (very little) and just recently reserved the ip addresses I use wihin the range I have set (6 in total). This never happens during the day when the computers are randomly switched off or hibernated, only if left overnight say 21:00-07:00, does any body have any idea how I can fix this

      Thanks Bill


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    3. #2
      dingdong's Avatar
      dingdong is offline Sky User Member
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      You could try forcing a reboot by doing it yourself at about 9.30 pm when your connection is at its worse. This should lower the sync and stabalise your connection.

      As far as reboots go - don't forget isps are often tweeking stuff at the exchange which may force your router to reboot anyway

    4. #3
      billduncan's Avatar
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      I don't understand why it should be at its' worst at 9:30pm?
      why should a reboot help me when nothing is locked up, and ip's are being allocated correctly, and why only overnight does the problem occur, I've never had this problem before and don't understand when everything is working why I can't access the internet at these times without messing around with the router.

      Thanks, Bill
      Last edited by Wheelie; 21-09-06 at 09:56 AM. Reason: Please do not quote the preceding post. Please use QUOTE sparingly if you wish to aim a reply at a user then please use @User Name this helps us to keep the forum tidy and posts more compact. Thanks

    5. #4
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Noise Margin plummets in the evening

      No Sky BB in the Evening

      Ideally your router would resync itself to cope with a falling noise margin. It doesn't.
      Last edited by Wheelie; 21-09-06 at 09:56 AM. Reason: Please do not quote the preceding post. Please use QUOTE sparingly if you wish to aim a reply at a user then please use @User Name this helps us to keep the forum tidy and posts more compact. Thanks

    6. #5
      dingdong's Avatar
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      Because at about 9:30 everybody's snr is at its worse. if it drops too low your connection has to do lots of retransmits to get good data - this effectively slows your connection. Becuase the snr is directly related to your sysn speed you can improve it by lowering your sync speed - a reboot will do this and your snr will go up giving you a more stable connection.

      For example someone syncing at 10 MB with a 50% loss will only be downloading at 5 MB. A resync may lower your sync speed to 8 MB and only give you a 10% loss - thus your effective downloading speed actually is 7.2 MB - so you get the situation where your sync speed has dropped but your real download speed has increased and you have a more stable connection

    7. #6
      billduncan's Avatar
      billduncan is offline Sky User Member
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      Thanks for all that, will try it later this evening and see what happens, nothing ventured etc, will report tomorrow the findinds

      Bill

    8. #7
      billduncan's Avatar
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      took this quickly to show my current status, does it look ok

      System Up Time 05:20:15
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 13615 18303 0 117 1000 05:18:55
      LAN 10M/100M 20280 15185 0 1049 146 05:20:13
      WLAN 11M/54M/108M 0 0 0 0 0 00:00:00


      ADSL Link Downstream Upstream
      Connection Speed 8190 kbps 396 kbps
      Line Attenuation 38.5 db 22.7 db
      Noise Margin 8.3 db 24.0 db

      thanks, Bill

    9. #8
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      Welcome to the site Bill

      The stats look good though maybe the speed could be a wee bit higher

      I ask most people this do you have filters on all your phone points in use?
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    10. #9
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      I think your noise margin could be causing it. Do you get a better noise margin when plugged directly into the Master socket. I have found that my extension line reduces the margin down quite a lot. Have just brought a ADSL faceplate as other people have suggsted and hope that will allow me to get a faster and stable connection.

    11. #10
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      On the speed side I have only opted for the Mid package, 8mb so I thought it was quite good, I am plugged into an extension and not all my phone points have filters although I have put a filter at the master socket and all extension come off that and then a filter between the router and its extension socket isn't that the same.

      Thanks, Bill

     

     
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