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    Router has been disconnecting on its own?!

    This is a discussion on Router has been disconnecting on its own?! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Yes, have this problem, my router is disconnecting, 4/5 times of late once Fri night 13/06/08, 2 times yesterday & ...

    1. #1
      jdsimp1234's Avatar
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      Router has been disconnecting on its own?!

      Yes, have this problem, my router is disconnecting, 4/5 times of late once Fri night 13/06/08, 2 times yesterday & last night Sat 14/06/08 , and half hour ago.

      Router seems to lose connection, then a little while later connection light on router turns from green to amber and no connection again until I pull the power plug, or reboot from log-in setting options.

      its the v1 router DG834GT, with upgraded firmware 1.03.87, but with community updates version 4.

      I have UPNP switched on, thought new firmware, would have had UPNP bug fixed.

      Whats could be causing my router to do this?

      please help!


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    3. #2
      Monday's Avatar
      Monday is offline Sky User Member
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      Re: Router has been disconnecting on its own?!


    4. #3
      jdsimp1234's Avatar
      jdsimp1234 is offline Sky User Member
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      Re: Router has been disconnecting on its own?!

      My stats tho:

      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 0
      Channel: FAST, Upstream rate = 765 Kbps, Downstream rate = 16379 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: U:ON /D:ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 4.8 11.5
      Attn(dB): 27.0 15.1
      Pwr(dBm): 11.5 12.8
      Max(Kbps): 18888 1020
      Rate (Kbps): 16379 765
      G.dmt framing
      K: 35(0) 16
      R: 6 16
      S: 1 4
      D: 128 8
      ADSL2 framing
      MSGc: 99 108
      B: 34 15
      M: 1 4
      T: 9 1
      R: 6 16
      S: 0.0681 2.5098
      L: 4812 255
      D: 384 8
      Counters
      SF: 64837 61361
      SFErr: 8 1
      RS: 61271792 1661722
      RSCorr: 10761 0
      RSUnCorr: 1372 0

      HEC: 6 0
      OCD: 1 0
      LCD: 0 0
      Total Cells: 40327080 2656745
      Data Cells: 164075 47452
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 5 1
      SES: 0 0
      UAS: 17 23
      AS: 1044

      INP: 1.91 2.00
      PER: 16.10 17.88
      delay: 6.54 5.01
      OR: 52.16 51.00

      Bitswap: 179 23

      Total time = 17 min 51 sec
      SF = 64837
      CRC = 8
      LOS = 0
      LOF = 0
      ES = 5
      Latest 1 day time = 17 min 51 sec
      SF = 64837
      CRC = 8
      LOS = 0
      LOF = 0
      ES = 5
      Latest 15 minutes time = 2 min 51 sec
      SF = 10650
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 54187
      CRC = 8
      LOS = 0
      LOF = 0
      ES = 5
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 0
      Last Retrain Reason: 0

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Router has been disconnecting on its own?!

      Your stats are almost the same as the ones you posted previously so I doubt that DLM is being applied on your line. You are connecting at a very high speed, maybe too high for your line. You may benefit from having your connection speed capped slightly. There are not many connecting at over 18000 mbps with your attenuation. Give it a few days and if it does not improve, phone Sky for help, knocking a bit of your connection speed could make all the difference,

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      jdsimp1234's Avatar
      jdsimp1234 is offline Sky User Member
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      Re: Router has been disconnecting on its own?!

      that is strange, because, even though I connect at the 16379 sync speed, i go to the speed test site, it reports my highest speed, is really around 13000/14000 speed, or is the speedtest site innaccurate??



      <a href="http://www.speedtest.net"><img src="http://www.speedtest.net/result/284420604.png"></a>

      http://www.speedtest.net/result/284420604.png

    7. #6
      jdsimp1234's Avatar
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      Re: Router has been disconnecting on its own?!


    8. #7
      jdsimp1234's Avatar
      jdsimp1234 is offline Sky User Member
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      Re: Router has been disconnecting on its own?!

      my stats now:

      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: FAST, Upstream rate = 765 Kbps, Downstream rate = 16379 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: U:ON /D:ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 5.1 10.5
      Attn(dB): 27.0 15.1
      Pwr(dBm): 0.0 12.8
      Max(Kbps): 21832 1020
      Rate (Kbps): 16379 765
      G.dmt framing
      K: 35(0) 16
      R: 6 16
      S: 1 4
      D: 128 8
      ADSL2 framing
      MSGc: 99 108
      B: 34 15
      M: 1 4
      T: 9 1
      R: 6 16
      S: 0.0681 2.5098
      L: 4812 255
      D: 384 8
      Counters
      SF: 2213657 2096887
      SFErr: 36 1
      RS: 2091906450 951231
      RSCorr: 295905 10
      RSUnCorr: 3217 0

      HEC: 28 0
      OCD: 2 0
      LCD: 0 0
      Total Cells: 1377044356 72500009
      Data Cells: 52308759 34383990
      Drop Cells: 167
      Bit Errors: 0 0

      ES: 47 1
      SES: 1 0
      UAS: 33 26
      AS: 35649

      INP: 1.91 2.00
      PER: 16.10 17.88
      delay: 6.54 5.01
      OR: 52.16 51.00

      Bitswap: 4242 772

      Total time = 12 hours 42 min 26 sec
      SF = 2837561
      CRC = 521
      LOS = 1
      LOF = 9
      ES = 47
      Latest 1 day time = 12 hours 42 min 26 sec
      SF = 2837561
      CRC = 521
      LOS = 1
      LOF = 9
      ES = 47
      Latest 15 minutes time = 12 min 26 sec
      SF = 46340
      CRC = 2
      LOS = 0
      LOF = 0
      ES = 2
      Previous 15 minutes time = 15 min 0 sec
      SF = 55931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55870
      CRC = 1
      LOS = 0
      LOF = 0
      ES = 1
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55869
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55869
      CRC = 2
      LOS = 0
      LOF = 0
      ES = 2
      Showtime Drop Reason: 1
      Last Retrain Reason: 1

    9. #8
      Isitme's Avatar
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      Re: Router has been disconnecting on its own?!

      Speedtest.net although very popular, is not always too accurate. Because it is popular, the servers can be overloaded at times and give inaccurate results. The SkyUserTester is as good as any and is probably consistently more accurate than Speedtest.net.

      It is technically impossible to get the same download as sync speed, due to overheads on the line. If you get 85-90% of the sync you are doing very well.

      You are showing a small amount of errors which in themselves is not much to worry about. However if the errors are occurring over a very short period that can cause problems. Isolating when the errors occur is the difficulty. They can be caused by a number of different things ranging from a joint in the line being flexed to an electric motor being switched on. James wrote a useful script which logged the errors by time interval, but I don't know if it will work with the new firmware.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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