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    Really confused - where do I login?

    This is a discussion on Really confused - where do I login? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey, I've been with Sky for a couple months now, and I think I just went over my GB limit ...

    1. #1
      Gtpod's Avatar
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      Really confused - where do I login?

      Hey,

      I've been with Sky for a couple months now, and I think I just went over my GB limit for this month. I'm trying to find the service area I'm supposed to login to to check this info and it's driving me mad, I can't find a single part of relevant information on the Sky website!

      Is there some sort of portal I'm missing where I can check the technical info of my Sky broadband service?


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    3. #2
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      Re: Really confused - where do I login?

      What sort of techincal Information are you after. With regards to useage on your connection there is nothing that shows that.

      How did you find out that you went over your limit ?

      BTW Welcome to the forum.

    4. #3
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      Re: Really confused - where do I login?

      The main login link for sky.com so you can access mysky is the link that sits just below the Sky.com link in the black bar (Should say "log in") Apart from that there is nowhere currently on the site to track data transfer usage so unless you have been contacted don't worry about that just yet.

    5. #4
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      Re: Really confused - where do I login?

      Good Lord... is it really worth it for Sky+...

      My connection speed's just been terrible, worse than usual, I just assumed there might be a limit problem. But if I'd get notified then I guess it's not that.

    6. #5
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      Re: Really confused - where do I login?

      Try posting your router stats and explaining your telephone set up. Also are you connecting hard wired or wireless. Have you micro filters on each phone socket and sky+box

    7. #6
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      Re: Really confused - where do I login?

      I'm certain the problem is:

      Line Attenuation 62 db 15.5 db
      Noise Margin 12 db 11 db

      Some issue with the wiring where I live. The speed just went unusually low earlier.

    8. #7
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      Re: Really confused - where do I login?

      Whats your physical setup? Are you in the main socket, have you got sky tv plugged into the line, have you tried the test socket etc?

    9. #8
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      Re: Really confused - where do I login?

      Pardon my hardware ignorance, but I'm not sure what you mean by setup? I have the black Sky router; I don't know what a main socket is; my Sky+ box isn't online; I don't have a test socket.

    10. #9
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      Re: Really confused - where do I login?

      Your main socket is the first socket to enter the premises.

    11. #10
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      Re: Really confused - where do I login?

      Oh, well the one the router's connected to drops out of a hole in the roof, so I guess that's not the main one heh.

     

     

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