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    Sky broadband support reply (laugh)

    This is a discussion on Sky broadband support reply (laugh) within the Sky Broadband help forums, part of the Sky Broadband help and support category; Thanks for the reply, but sorry for the ignorance " CST "? Also "power cycle" the router, is this the ...

    1. #11
      Ezergeezer's Avatar
      Ezergeezer is offline Sky User Member
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      Re: Sky broadband support reply (laugh)

      Thanks for the reply, but sorry for the ignorance "CST"? Also "power cycle"
      the router, is this the same as re-booting or actually turn off the router and power back on?

      Maybe I should wait for a few more days for the "re-training" then?

      Ezergeezer


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    3. #12
      Isitme's Avatar
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      Re: Sky broadband support reply (laugh)

      CST (Customer Support Team/Technicians(?) is the upper echlon of Sky support, where who you speak to is supposed to be fully trained, as opposed to a Tier1 script reader.

      Power cycling is disconnecting the router from the mains, either by pulling out and replacing the power plug, or switching the power socket off and on. Either way, leave it disconnected for about 30 secs.The experts reckon this is better than rebooting as it is 100% sure to disconnect you from the exchange. THIS Plusnet article gives good advice on ADSLMax, which is the proper name for Sky's Connect package. It is well worth reading as you are unlikely to get such advice from Sky.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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