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    Noise issue

    This is a discussion on Noise issue within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi guys, Just had my sky activated. This has been ongoing somewhat, but there seems to be some kind of ...

    1. #1
      evensisftw's Avatar
      evensisftw is offline Sky User Member
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      Noise issue

      Hi guys,

      Just had my sky activated. This has been ongoing somewhat, but there seems to be some kind of noise issue somewhere along the line.

      On my Bt connection we would be quite happily at 12db then all of a sudden something would be switched on along the line and the SNR would drop significantly to about 4-6db. im at a total loss at what this could be. Its almost like something very high powered is being switched on and its severely interfering with our internet connection. Same issue with sky at the moment, was happily connected at 3014 down and 768 up, no CRC or anything with the connection at a stable 7DB and not moving. Then whatever it was got switched on, it shot down to 1db and cut out.

      Any ideas what could be the cause of this?

      Thanks.


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    3. #2
      jonny1310's Avatar
      jonny1310 is offline Banned for stealing our content
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      Re: Noise issue

      could you please discribe your setup for me as it should be:

      mastersocket---->microfilter---->broadband

      and then any thing else that you have got should be in the phone side of the microfilter and every socket in the house that is in use should have a micorfilter in it
      and make sure that your sky tv is not plugged in before the microfilter.

    4. #3
      evensisftw's Avatar
      evensisftw is offline Sky User Member
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      Re: Noise issue

      Mastersocket - CAT6 to downstairs - microfilter - router. We haven't had the sky box plugged in for years. The CAT6 was professionally installed.

    5. #4
      IWasNotTheEnemy's Avatar
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      Re: Noise issue

      so run the included cables and rule it out...even pro's can cut corners...

      e.g. you're playing on an N64 - you do nothing but turn it on and bang, it blows a fuse and dies...you've done nothing but it can still break...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
      evensisftw's Avatar
      evensisftw is offline Sky User Member
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      Re: Noise issue

      Just spent the last 3 hours going around, recrimping the cables. Rewiring the extension. Then found something bizarre while testing. I took out the telephone and my SNR went upto 13db. Plugged it back in again and it went down to 3db. (This was at the test socket bypassing the extension).

      BT couldn't find a fault. Rung up sky and they said they've found a fault at the exchange. BT won't even forward the number to our IP phone while the fault is there :S Feel quite refreshed to be well away from BT now, decided to move all our line rental etc to Sky.

      Apparently its something to do with the box that controls the filtering of the telephone and ADSL. Next week they are going to be replacing it. Unfortunately stuck at 2048 (which they seem to think is a true 2mbit :S) for the time being until the fault is fixed.

      SIGH!!! Took long enough, but at least the faults been found. My testing paid off!

      :-) Thanks anyway guys
      Last edited by evensisftw; 22-05-08 at 08:22 PM.

     

     

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