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    poor download speeds on max

    This is a discussion on poor download speeds on max within the Sky Broadband help forums, part of the Sky Broadband help and support category; i am on the max product and sync at 13M or there abouts, i used to acheive download speedtests around ...

    1. #1
      jqworle's Avatar
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      poor download speeds on max

      i am on the max product and sync at 13M or there abouts, i used to acheive download speedtests around the 11.5M mark but now all i get is this.




      Any ideas anyone

      Modem
      ADSL Firmware Version 6.02.01.00
      Modem Status Connected
      DownStream Connection Speed 13283 kbps
      UpStream Connection Speed 760 kbps
      VPI 0
      VCI 38
      Last edited by jqworle; 17-05-08 at 09:59 AM.


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    3. #2
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      Re: poor download speeds on max

      Are you wired or wireless? If wireless try a wired test. TBH those speed test sites aren't very accurate try our speed tester

      Sky User - Broadband Speed Tester

    4. #3
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      Re: poor download speeds on max

      I am wired in ,and the speed checker gives even worse results

      download 1456Kbps
      upload 606Kbps

    5. #4
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      Re: poor download speeds on max

      try this..

      taken from sky website (does work wonders some of the stuff)

      Improving your connection speed
      Quick tip: Try closing your browser, switching off your router, waiting 20 seconds, rebooting your router and opening your browser. This may sound simple, but if often repairs a slow or intermittent internet connection!

      We will automatically provide the fastest speed that your phone line can physically support, up to the maximum download speed of your Sky Broadband product. The actual broadband speed achievable over your phone line depends on factors such as the phone wiring in your home and the distance you live from your local telephone exchange - speeds drop the further away you get.

      There are a number of factors that can affect your connection speed, including the quality and length of your telephone cabling, browsing wirelessly, (which can be slower than using an Ethernet cable) or failing to install the correct microfilters. Some things you can't change, such as the distance between your house and the telephone exchange, but there are things which you can take control of for a faster internet experience.
      Sky.com - Sky Help Centre>Product Help

      other than that i can recommend this..

      Optimising your Broadband Connection

    6. #5
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      Re: poor download speeds on max

      Have done all that before i posted it made no difference.I have tried several speed testers and they all give roughly the same results.I find it puzzling that i sync at 13M but can only download at 3M.
      I cant have been capped as my snr is 7.

    7. #6
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      Re: poor download speeds on max

      Hi there,

      No solutions I'm afraid, but some moral support for you - I'm on 'Max' from Worle - can't get over about 3250 for the last week or so. Used to having 11M +.

      Seemed to coincide with the new firmware, but can't say for sure.

      Richard.

    8. #7
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      Re: poor download speeds on max

      To even begin to get any form of answers you will need to post stats from the routers in use as it could be a number of things causing the drop in speed.

    9. #8
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      Re: poor download speeds on max

      As it is a new style router there is no way of getting detailed stats just the ones in my first post.

    10. #9
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      Re: poor download speeds on max

      Click on "show statistics" in the router page and copy and paste that.

    11. #10
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      Re: poor download speeds on max

      Router StatisticsSystem Up Time: 08:38:06

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 56956 83020 0 396 2846 08:37:20
      LAN 100M/Full 78119 99550 0 2897 901 08:38:02
      WLAN 11M/54M 41388 0 0 439 0 08:37:49
      ADSL Link Downstream Upstream
      Connection Speed 13283 kbps 760 kbps
      Line Attenuation 32 db 9 db
      Noise Margin 7 db 17 db

     

     
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