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    BB cuts out when phone in use - BT baffled.

    This is a discussion on BB cuts out when phone in use - BT baffled. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Well i've just had the chaps from BT come and replace all the cables. They replaced all sockets with up ...

    1. #1
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      Exclamation BB cuts out when phone in use - BT baffled.

      Well i've just had the chaps from BT come and replace all the cables. They replaced all sockets with up to date NTE-5, they replaced the cable running from the premises to the pole.

      My problem is still there, i can still hear a modem signal in the background as the router tries to connect and my broadband still disconnects when i use the phone.

      Now the chaps cant open the manhole to the telephone pole. But they can open the one up the road? Very strange beacause i have a feeling the problem may lie in the underground cables.

      What do i do?


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      Re: BB cuts out when phone in use - BT baffled.

      i can still hear a modem signal in the background as the router tries to connect
      As you probably know, this would seem to indicate a faulty filter, that is the main reason they are there, to stop overspill from the data side to the voice side. Have you tried some other filters?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: BB cuts out when phone in use - BT baffled.

      ^its not i've replaced them at least 3 times and the BT chaps even gave me another.

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      Re: BB cuts out when phone in use - BT baffled.

      Oh dear it never rains but it pours.
      I would think that they will swap pairs between the manhole they can open and the pole. If they are still there you could put the kettle on

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      Re: BB cuts out when phone in use - BT baffled.

      They left in the morning and they've closed the fault. Meaning they've said its fixed but it isnt. Very annoying because i have the short end of the stick.

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      Re: BB cuts out when phone in use - BT baffled.

      Oh sorry Monday, I throught they were still at it. Looks like it's back on to Sky.

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      Re: BB cuts out when phone in use - BT baffled.

      ^Forget Sky its taken them 3 weeks already to get it sorted and they still haven't! No way. BT were much quicker. I filed a fault online got a ring back an hour or so later and a engineer turned up two days later .

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      Re: BB cuts out when phone in use - BT baffled.

      Then it's back on to BT then, Before they left, did they show you that the fault was cleared? I know it's not, but what did they say. Being unable to lift a manhole cover is no reason to just leave it

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      Re: BB cuts out when phone in use - BT baffled.

      I had a similar problem last year, I did not have modem noises on the line but BB just died when the phone was picked up.
      Numerous BT visits did nothing, Until one day BB was dead, I rang Sky, They had ommited to tell me that they were replacing parts of the DSLAM in the exchange due to faulty equipment. Needless to say I have not had a single problem since, I only got the problem when the weather was nice, It was perfect when raining etc, which goes against what normally happens.
      Cheers.

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      Re: BB cuts out when phone in use - BT baffled.

      Trust me do not get on to bt. They may disconnect the bb in the exchange and give you just a PSTN service. Then you will not be happy, and its not skys fault.

      Just get in contact with sky, and things will get sorted. If BT just provide voice that is all they are worried about.

     

     
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