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    BB cuts out when phone in use - BT baffled.

    This is a discussion on BB cuts out when phone in use - BT baffled. within the Sky Broadband help forums, part of the Sky Broadband help and support category; still have this problem as well...

    1. #21
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      Re: BB cuts out when phone in use - BT baffled.

      still have this problem as well


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    3. #22
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      Re: BB cuts out when phone in use - BT baffled.

      ^
      Hey if you have done all the check etc report a fault dial 150 from your land line and talk to BT.

    4. #23
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      Re: BB cuts out when phone in use - BT baffled.

      Quote Originally Posted by Monday View Post
      Yes i am very happy Sky were pretty amazed at how i was getting 4.1 meg with a line length of 4KM :P
      im 3km from mine and i got 63db

    5. #24
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      Re: BB cuts out when phone in use - BT baffled.

      ^Sorry that was Sky. I'm actually 3.44KM from the line and getting 4.5meg.

    6. #25
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      Re: BB cuts out when phone in use - BT baffled.

      grr i want your line

      its just so annoying

      how did u get bt to come to your home

    7. #26
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      Re: BB cuts out when phone in use - BT baffled.

      Dial 151 from your landline, best leave not tell them about the broadband problems straight away. As long as they are giving you the voice side of your line there happy. Complain about constant crackling on the line etc and briefly mention the broadband cutting out.

    8. #27
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      Re: BB cuts out when phone in use - BT baffled.

      ok thanks

      its just that the broadband and land line is registered in my mums name and she has no more patients with them?

      very annoying but yer ill give them a bell monday because i know it can get faster because i live in brighton which is a city for god sake! but i mean i havent had the best speeds in the world but if this dont get sorted im gonna get virgin evn tho they are far too expensive!!

    9. #28
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      Re: BB cuts out when phone in use - BT baffled.

      Just because you live in a city it does not mean you will get high speeds, its all down to line conditions and distance. If you can clear DPA you can talk to BT no problem, you can also get a basic line test done from the BT site if needed but you will need to talk to BT if you want anything done about an "intermittant noise issue".

    10. #29
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      Re: BB cuts out when phone in use - BT baffled.

      Quote Originally Posted by PaulSky View Post
      Just because you live in a city it does not mean you will get high speeds, its all down to line conditions and distance. If you can clear DPA you can talk to BT no problem, you can also get a basic line test done from the BT site if needed but you will need to talk to BT if you want anything done about an "intermittant noise issue".
      true i mean i changed over to a netgear v1 router i brought off my uncle and and now my stats have improved on downstream and my line is clearer its really weird the true test is in bad wheather because that is when i suffer most.

      stats now

      ADSL Link Downstream Upstream
      Connection Speed 2560 kbps 416 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 5.9 db 14.0 db

    11. #30
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      Re: BB cuts out when phone in use - BT baffled.

      Could may have been a doggy router.

     

     
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