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    BB cuts out when phone in use - BT baffled.

    This is a discussion on BB cuts out when phone in use - BT baffled. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Brian69 Then it's back on to BT then, Before they left, did they show you that the ...

    1. #11
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      Re: BB cuts out when phone in use - BT baffled.

      Quote Originally Posted by Brian69 View Post
      Then it's back on to BT then, Before they left, did they show you that the fault was cleared? I know it's not, but what did they say. Being unable to lift a manhole cover is no reason to just leave it
      The job was handed to someone else. All he did was change the wire that lead from the junction box to the master socket (both have been replaced). He then said "yer thats was causing your problem". Then just left.

      I've been off the phone with BT, they said they'll be round tomorrow to open the manhole hopefully.

      Quote Originally Posted by googleme View Post
      Trust me do not get on to bt. They may disconnect the bb in the exchange and give you just a PSTN service. Then you will not be happy, and its not skys fault.

      Just get in contact with sky, and things will get sorted. If BT just provide voice that is all they are worried about.
      Sky arent very helpful to me to be frank. I still havent had the call back from the engineer they were suppose to send out, and the voice side of things is pretty messed up aswell. I get crackling, hissing throughout the day so conversations are affect and the fax signals are not helping either.


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    3. #12
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      Re: BB cuts out when phone in use - BT baffled.

      This is very wierd. Just rebooted the router what do you know? A clear line i saw the lights flash amber on the router and guess what! No modem signals !! I dont know how but it seems to be working. I'm not going to tempt fate so i'm a gonna keep me mouth shut will wait for BT tomorrow.

    4. #13
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      Re: BB cuts out when phone in use - BT baffled.

      There is nothing like the prospect of trying to lift a jammed manhole cover (let alone what is inside) so It looks like they have found a duff joint at the distrubution frame. Fingers crossed.

    5. #14
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      Re: BB cuts out when phone in use - BT baffled.

      Well they haven't actually done anything not that i know of they should be round tomorrow will report back then.

    6. #15
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      Re: BB cuts out when phone in use - BT baffled.

      Thanks Brian i have just had BT go, they replaced the pairs now i my problem is resolved. Now going to get my cap lifted by Sky.

    7. #16
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      Re: BB cuts out when phone in use - BT baffled.

      woo hoo!!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #17
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      Re: BB cuts out when phone in use - BT baffled.

      Thankyou BT and sky for your help

      System Up Time 00:07:20
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1172 1677 0 375 4855 00:06:42
      LAN 10M/100M 312 0 0 243 0 00:07:15
      WLAN 11M/54M 2233 1652 0 5156 534 00:07:06

      ADSL Link Downstream Upstream
      Connection Speed 4192 kbps 416 kbps
      Line Attenuation 56.0 db 31.5 db
      Noise Margin 8.6 db 14.0 db

      Pinging www.bbc.net.uk [212.58.253.67] with 32 bytes of data:

      Reply from 212.58.253.67: bytes=32 time=27ms TTL=120
      Reply from 212.58.253.67: bytes=32 time=28ms TTL=120
      Reply from 212.58.253.67: bytes=32 time=27ms TTL=120
      Reply from 212.58.253.67: bytes=32 time=27ms TTL=120

      Ping statistics for 212.58.253.67:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 27ms, Maximum = 28ms, Average = 27ms
      Last edited by Monday; 16-05-08 at 04:28 PM.

    9. #18
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      Re: BB cuts out when phone in use - BT baffled.

      4192 on a 56db line looks right on the money, so glad you are happy

    10. #19
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      Re: BB cuts out when phone in use - BT baffled.

      Yes i am very happy Sky were pretty amazed at how i was getting 4.1 meg with a line length of 4KM :P

    11. #20
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      Re: BB cuts out when phone in use - BT baffled.

      Some ISP's can be very "funny" when faced with a repaired line which then supports speeds they think it should not, but I have never known Sky to be anything but helpful once they can see it.

     

     
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