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    Not Entirely Happy!

    This is a discussion on Not Entirely Happy! within the Sky Broadband help forums, part of the Sky Broadband help and support category; not sure calling sky is the right thing to do just yet as they cant help if the problems are ...

    1. #11
      reddwarfcrew's Avatar
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      Re: Not Entirely Happy!

      not sure calling sky is the right thing to do just yet as they cant help if the problems are due to extension wiring causing interference.

      lets see what happens when they are connect to the TEST socket underneath the master socket faceplate.


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    3. #12
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      Re: Not Entirely Happy!

      If it's directly wired into the master socket and all phone sockets are microfiltered I'd give the test socket a wee try then (if it makes no drastic difference to speed or attenuation) give Sky a call, blag it through to CST quickly and get them to get it trained in at a better speed. (Personally I'm more into that sweet sweet stability over going for high speed.)

    4. #13
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      Re: Not Entirely Happy!

      plugging into the test socket wont change the attenuation.

      If it doesn't improve the speed than we are looking for an increase in the noise margin. if the NM increases then it suggests that there is a cap on the line which sky need to remove.

      If either the speed increases or NM increases in the TEST socket, then the OP needs to buy a filter faceplate like the one from ADSLNation.

      We could also do with seeing the detailed stats from the router to see what line errors are occuring... but one step at a time.

    5. #14
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      Re: Not Entirely Happy!

      yh took awhile..but connected it to the master socket and tested the speed and it went up to 5000 kb/s

      i took a pic of my setup


      the router is connected to an extension in another room

      Any more Suggestions??
      Thanks..

    6. #15
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      Re: Not Entirely Happy!

      You should move the router nearer the master socket and try to get rid of the extention and then do another speed test.

    7. #16
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      Re: Not Entirely Happy!

      Is that filter plugged into a sky tv adaptor? Might want to sort your physical setup out, that won't be helping much with your speeds. Get the filter onto the socket and plug the telephony equipment into the tel side of the router, personally the first thing I would do is remove the rubbish from the line, plug a filter into the main socket, plug the router into that, remove everything else for testing and see what happens with the speed.

    8. #17
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      Re: Not Entirely Happy!

      Agree with Paul. Remove that collection of adapters/extensions and throw them in the bin!
      Get a filter faceplate and move router close to master socket.
      Run a wired extension to sky box from the filtered side of the faceplate filter.

    9. #18
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      Re: Not Entirely Happy!

      the adapters are not exactly mine so i can only suggest to the fam to throw it out and get something like this??...



      Quote Originally Posted by PaulSky View Post
      Is that filter plugged into a sky tv adaptor?
      I dont know what there plugged into..i dont think it is tho.

      Quote Originally Posted by Brian69 View Post
      Agree with Paul. Remove that collection of adapters/extensions and throw them in the bin!
      Get a filter faceplate and move router close to master socket.
      Run a wired extension to sky box from the filtered side of the faceplate filter.
      i dont really understand that bit...ill try and get a filter faceplate...wired extension to sky box..why to there?

    10. #19
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      Re: Not Entirely Happy!

      Sorry I should have explaned more clearly. What I should have said was get a filter faceplate, move router close to the master socket and run any extensions you need including one to the sky box, from the filtered output of the filter.

    11. #20
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      Re: Not Entirely Happy!

      My advice would be to plug the microfilter directly into the master socket, run any adapters for telephony equipment from the phone side of the filter and only the short DSL cable to the router (keeping the router beside the socket) and run an ethernet cable to your computer. No matter what the outcome of any debate about extending an RJ-11 is, you're still going to be much better getting rid of any extension wiring and just buying a longer ethernet cable, it'll save you time, money and the cost of replacement when the extension cable packs in.

     

     
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