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    Losing connection

    This is a discussion on Losing connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Over the past 24 hours I have had to restart my router 3 times as it has just lost all ...

    1. #1
      Mark's Avatar
      Mark is offline Skyuser IRC Admin
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      Losing connection

      Over the past 24 hours I have had to restart my router 3 times as it has just lost all connection.

      MSN goes down
      Email goes down
      Firefox goes down.

      Only restarting the router fixes this. What with the other problems I had i am seriously thinking of switching back to Be/O2 now.


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    3. #2
      Monday's Avatar
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      Re: Losing connection

      Post your router stats.

      Mel's Notes

      ^white router only otherwise copy and paste from 192.168.0.1 (admin and sky) (Bottom of page>show static its)

    4. #3
      Mark's Avatar
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      Re: Losing connection

      ADSL Link Downstream Upstream
      Connection Speed 15323 kbps 766 kbps
      Line Attenuation 17.5 db 9.2 db
      Noise Margin 12.6 db 16.0 db

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 8769 10370 0 1287 4938 00:26:03
      LAN 10M/100M 10986 9418 0 4912 1382 00:27:34
      WLAN 11M/54M 164 0 0 22 0 00:27:26

    5. #4
      Mark's Avatar
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      Re: Losing connection

      tatus: ShowtimeRetrain Reason: 0
      Channel: INTR, Upstream rate = 766 Kbps, Downstream rate = 15323 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Interleave
      Trellis: U:ON /D:ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 12.7 16.0
      Attn(dB): 17.5 9.2
      Pwr(dBm): 16.0 12.8
      Max(Kbps): 18684 884
      Rate (Kbps): 15323 766
      G.dmt framing
      K: 239(0) 14
      R: 16 16
      S: 1 16
      D: 64 4
      ADSL2 framing
      MSGc: 59 124
      B: 238 13
      M: 1 16
      T: 2 1
      R: 16 16
      S: 0.4980 8.6877
      L: 4096 221
      D: 64 4
      Counters
      SF: 110979 105612
      SFErr: 0 1
      RS: 14427272 825886
      RSCorr: 453 5
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 64887615 3244080
      Data Cells: 297694 53893
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 1
      SES: 0 0
      UAS: 18 22
      AS: 1796

      INP: 1.00 1.15
      PER: 16.18 17.64
      delay: 7.96 8.68
      OR: 32.12 58.93

      Bitswap: 8 39

      Total time = 30 min 22 sec
      SF = 110979
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 30 min 22 sec
      SF = 110979
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 22 sec
      SF = 1364
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 55644
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 53971
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 0
      Last Retrain Reason: 0

    6. #5
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      Re: Losing connection

      Need to post your stats after your router has run a bit longer than 30 mins.

    7. #6
      Mark's Avatar
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      Re: Losing connection

      Well I had to restart it

    8. #7
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      Re: Losing connection

      Quote Originally Posted by Mark View Post
      Over the past 24 hours I have had to restart my router 3 times as it has just lost all connection.
      Are you using the new FW Mark?




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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    9. #8
      Mark's Avatar
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      Re: Losing connection

      Yes I am

    10. #9
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      Re: Losing connection

      Whats your physical setup? How many telephone sockets on the telephone line? Whats plugged into the line and where? Any extensions and are you in the main socket?

    11. #10
      Mark's Avatar
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      Re: Losing connection

      On the Socket I have one phone, 2 sky boxes and the router.

      It has not changed in 2 years

     

     
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