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    Cant login to Sagem 2504 router

    This is a discussion on Cant login to Sagem 2504 router within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, I just joined sky yesterday. Installed my sagem 2504 router and connect fine. My problem is, I cant ...

    1. #1
      doddsy's Avatar
      doddsy is offline Sky User Member
      Exchange: Broadstone, Dorset
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      Cant login to Sagem 2504 router

      Hi all,
      I just joined sky yesterday. Installed my sagem 2504 router and connect fine.

      My problem is, I cant get on the admin page. I have tried 4 pcs to do this - 2 at work and 2 at home.

      I can get to the login box on 192.168.0.1. I can put in a bad userid and password and the box re-appears. If I put in a userid of admin and password of sky then the box dissappears and I get a blank screen. Tried with firefox and ie7 - both the same. To get the login page up again, I have to reboot the modem.

      Does it sound faulty to you? Should I try a reset? Has anyone else hit this problem?

      I have emailed sky support who will get back to me within 2 days! Hence this post!

      cheers,

      ****y


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    3. #2
      astra's Avatar
      astra is offline Sky User Member
      Exchange: MYELL
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      Re: Cant login to Sagem 2504 router

      Are you able to telnet connect to the router

      Telnet to the router by doing Start->Run then typing telnet 192.168.0.1
      login admin
      pass sky

    4. #3
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: Cant login to Sagem 2504 router

      It's not a fault and is known to happen sometimes on that router. Don't know why it happens but we have actually been told to reboot the router if it refuses to log in to 192.168.0.1 the first time of asking.

    5. #4
      doddsy's Avatar
      doddsy is offline Sky User Member
      Exchange: Broadstone, Dorset
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      Re: Cant login to Sagem 2504 router

      No I couldnt login via telnet either. I just spoke to tech support at sky, and she told me it is a cookie problem (for the browser only and not telnet of course!), so I will have a go with that tonight when I get home. Having tried it on 4 pc's I am not holding out much hope though!

      D

    6. #5
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: Cant login to Sagem 2504 router

      Cookie? No comment.

    7. #6
      no6's Avatar
      no6
      no6 is offline Sky User Member
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      Re: Cant login to Sagem 2504 router

      cookie

    8. #7
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Cant login to Sagem 2504 router

      When you log in to the router and get a blank page, try refreshing the browser page.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      dickydodds's Avatar
      dickydodds is offline Sky User Member
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      Re: Cant login to Sagem 2504 router

      I didnt beleive the rubbish the support wife said either!

      Sussed it - I can only connect if I have the router plugged into the broadband AND I go into the admin page within the first few minutes after acquiring an address. After that, I can get in from anywhere anytime.

     

     

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