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    So many problems and the same old thing from sky

    This is a discussion on So many problems and the same old thing from sky within the Sky Broadband help forums, part of the Sky Broadband help and support category; Well i really need help for my problem with sky connection. Im on max and the way my connection is ...

    1. #1
      003kirans's Avatar
      003kirans is offline Sky User Member
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      So many problems and the same old thing from sky

      Well i really need help for my problem with sky connection. Im on max and the way my connection is set is, master socket - filter (5 different 1s used) - router (black) - cat6 15m network wire - xbox or Pc. well sometines (1 - 2 times a day) my internet will disconnect and the orange light will flash, it happens on xbox live or if i switch the ethernet over. I phone up sky and they always tell me the same old thing. Can anybody help me???


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    3. #2
      PaulSky's Avatar
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      Re: So many problems and the same old thing from sky

      What are they telling you and what are you reporting?

    4. #3
      003kirans's Avatar
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      Re: So many problems and the same old thing from sky

      i keep on disconnecting and they just tell me to change filters or use the test socket which i have, also to unplug any other devices from the sockets.

    5. #4
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      Re: So many problems and the same old thing from sky

      post your stats from the set up you have and also from the test socket

    6. #5
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      Re: So many problems and the same old thing from sky

      i use that speedtest website and my stats are ping =69 dl=10,000 up=550

    7. #6
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      Re: So many problems and the same old thing from sky


    8. #7
      003kirans's Avatar
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      Re: So many problems and the same old thing from sky

      i herd ppl saying to turn off the UPNP???!"?!?!

    9. #8
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      Re: So many problems and the same old thing from sky

      dam im sorry


      Router StatisticsSystem Up Time: 00:57:21

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 63446 109488 0 1761 45128 00:56:27
      LAN 100M/Full 110499 64687 0 45187 2243 00:57:17
      WLAN 11M/54M 653 0 0 58 0 00:57:04
      ADSL Link Downstream Upstream
      Connection Speed 12472 kbps 760 kbps
      Line Attenuation 24 db 6 db
      Noise Margin 7 db 17 db

    10. #9
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      Re: So many problems and the same old thing from sky

      Your line attenuation should easily give you 16 Mbps which it isn't doing so you have some noise on the line. Do you have any wired extensions and is everything on the line connected through a filter, including Sky digiboxes etc?

      Do you have a test socket behind the faceplate of your master, or is it the old type?

    11. #10
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      Re: So many problems and the same old thing from sky

      im not sure if its an old sockets not sure yes i have wired extensions but i took em out im sure so my socket is naked apart from my filter

     

     
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