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    Intermittent disconnections

    This is a discussion on Intermittent disconnections within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I keep getting disconnected when browsing or playing online and it's becoming an annoyance. I've called BT who say ...

    1. #1
      HUFCDaz's Avatar
      HUFCDaz is offline Sky User Member
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      Intermittent disconnections

      Hi,

      I keep getting disconnected when browsing or playing online and it's becoming an annoyance. I've called BT who say the line is fine and my attenuation is spot on for my distance from the exchange. My noise margin seems quite low though. Would asking Sky to put a cap on the line work or is there anything else I can get them to do to fix the problem? I'm on Max and don't really want to downgrade due to the download limits.

      Stats are as follows:

      ADSL Link Downstream Upstream
      Connection Speed 4256 kbps 768 kbps
      Line Attenuation 47 db 13.5 db
      Noise Margin 2147483647 db 10 db

      (Not sure why the noise margin has done that, it's usually between 0 and 3)

      Any help would be greatly appreciated


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    3. #2
      richone54's Avatar
      richone54 is offline Sky User Member
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      Re: Intermittent disconnections

      have a look in the cabling and faceplate forum for tips on how to improve your internal wirirng.

      the figure from your router is a negative reading as the router cannot display under 0 (something like that anyway), when your router trains with the exchange it starts with a noise margin of 6.9db and will move around during the day/evening, but imo a movement of 7db indicates a noisy line to me and the main culprit most times will be an extention

      if you did get sky to cap your speed, this would help as it would raise your noise margin giving you more room for a bad line, but checking out your internal wirirng would be the first thing i would do

      (you could also have a look at the 3rd link in my sig, there is some very usefull info)
      Last edited by richone54; 26-04-08 at 06:09 PM. Reason: spelling (bit to but)

    4. #3
      HUFCDaz's Avatar
      HUFCDaz is offline Sky User Member
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      Re: Intermittent disconnections

      Cheers for the reply mate,

      I use the master socket to connect and have no other internal wiring. Just a filtered phone.

      I spoke to CS and they said they'd change some settings on the line, the stats now read:

      Connection Speed 4096 kbps 768 kbps
      Line Attenuation 47 db 13.5 db
      Noise Margin 11 db 10 db

      so all looks to be OK, I only didn't contact them sooner as I thought they'd change my package

     

     

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