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    My internet seems to be dieing!

    This is a discussion on My internet seems to be dieing! within the Sky Broadband help forums, part of the Sky Broadband help and support category; So over the last few days ive noticed my connection getting slower and slower. I got up this morning and ...

    1. #1
      Listy's Avatar
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      My internet seems to be dieing!

      So over the last few days ive noticed my connection getting slower and slower. I got up this morning and noticed that overnight my router had reconnected at 300kbps... i rebooted it and it came back up with the normal connection speed of 4.6.
      But the problem is it is taking 30 seconds to load up web pages. i did a test download of the free avg software and it barely got over 9k/sec.
      So it seems my connection is working at idsn speeds when it says its connected ad my normal adsl speed? help



      i'm on the 8meg package

      here are the details i think you need?
      Router Status

      Account Name
      Firmware Version V1.02.28


      Modem
      ADSL Firmware Version A2pB018e.d16f
      Modem Status Connected
      DownStream Connection Speed 4672 kbps
      UpStream Connection Speed 448 kbps
      VPI 0
      VCI 38

      Wireless Port
      Name (SSID) SKY84707
      Region Europe
      Channel 6
      Wireless AP Enabled
      Broadcast Name Enabled

      System Up Time 00:09:35
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2136 2300 0 856 3448 00:09:02
      LAN 10M/100M 2868 2599 0 3750 996 00:09:32
      WLAN 11M/54M 45 0 0 28 0 00:09:21

      ADSL Link Downstream Upstream
      Connection Speed 4672 kbps 448 kbps
      Line Attenuation 50.0 db 31.5 db
      Noise Margin 6.3 db 20.0 db
      Last edited by richone54; 24-04-08 at 08:28 PM. Reason: removed infomation that is not needed


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    3. #2
      big bob's Avatar
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      Re: My internet seems to be dieing!

      Wired or wireless?

      I see you are still on the old firmware.

    4. #3
      Listy's Avatar
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      Re: My internet seems to be dieing!

      wired

    5. #4
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      Re: My internet seems to be dieing!

      have you tried plugging the router into the test socket?

      test socket->filter->router

      and nothing else?

      (if you dont know where the test socket is see the cabling and faceplate section)

    6. #5
      Listy's Avatar
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      Re: My internet seems to be dieing!

      Cant do it m8, well i could but it would mean taking all my kit downstairs and setting up in the hallway.
      Do you think i should try upgrading my firmware?

    7. #6
      big bob's Avatar
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      Re: My internet seems to be dieing!

      The new firmware seems better at holding the connection and there have been very few problems reported, so why not.

      I did a AVG download last night and it was rather slow. Maybe you can try another different speedtest.

    8. #7
      Listy's Avatar
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      Re: My internet seems to be dieing!

      Well the thing that made me realise i had a problem is im currently 6 hours into downloading the cod4 map pack on my ps3 and i have 89%

      Where as my mate got it within 3mins.

    9. #8
      Listy's Avatar
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      Re: My internet seems to be dieing!

      the firmware guide im following is this one Get your Sky V1 Firmware here!

      and from the link at the bottom of the page im downloading it at 17k/sec when id expect around 350/400.

    10. #9
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      Re: My internet seems to be dieing!

      looking at your stats, you are on the connect package (not mid as your profile)

      you will need to do a comparison from your master socket (or better still, your test socket behind the face plate of your master socket) and also be wired for the test

      if when using the above sockets you find there is no improvement in your download speed, it may be that your "profile" at the exchange has changed due to a noisy line (most likely to be down to the extention).
      there is a site where you can enter some details to find out what your line profile is set to (its on the site somewhere)

      please note, if your profile has been lowered it may take up to 3 days for it to retrain to a higher speed

    11. #10
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      Re: My internet seems to be dieing!

      Quote Originally Posted by Listy View Post
      the firmware guide im following is this one Get your Sky V1 Firmware here!

      and from the link at the bottom of the page im downloading it at 17k/sec when id expect around 350/400.
      Restart your router and then try downloading it as soon as your connection is back up.

      Feel free to try this link - it may be a bit faster.

     

     
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