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    My internet seems to be dieing!

    This is a discussion on My internet seems to be dieing! within the Sky Broadband help forums, part of the Sky Broadband help and support category; As far as i know im on the 8meg package? not had anything through from sky to say they was ...

    1. #11
      Listy's Avatar
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      Re: My internet seems to be dieing!

      As far as i know im on the 8meg package? not had anything through from sky to say they was changing it?

      I just did the firmware upgrade and nothings changed dl speed wise at least.


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    3. #12
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      Re: My internet seems to be dieing!

      Quote Originally Posted by James67 View Post
      Restart your router and then try downloading it as soon as your connection is back up.

      Feel free to try this link - it may be a bit faster.
      30k/sec on that link mate.
      just been downstairs to check out the mastersocket and t seems some brightspark has painted over it and i cant even see the scew holes

    4. #13
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      richone54 is offline Sky User Member
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      Re: My internet seems to be dieing!

      Quote Originally Posted by Listy View Post
      As far as i know im on the 8meg package?
      sky sell 2 kinds of upto8meg packages, one is the mid package (on the LLu service) and also connect which is a rebranded BT service
      they sell the connect package if,
      A: they have not unbundled the exchange
      B: the exchange is unbundled but they have no capacity left

      how much do you pay for the broadband and what exchange are you on ?

    5. #14
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      Re: My internet seems to be dieing!

      im paying 34 quid a month for basic tv package and suposidly 8meg bb.
      i live in derbyshire if that helps.

    6. #15
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      Re: My internet seems to be dieing!

      just tryed useing TCPOptimizer rebooted and ran a speed test. that says my download is 251kb/s and my upload is 378kb/s ????

    7. #16
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      Re: My internet seems to be dieing!

      Quote Originally Posted by Listy View Post
      im paying 34 quid a month for basic tv package and suposidly 8meg bb.
      i live in derbyshire if that helps.
      I think more info is needed here. I pay 26 a month for Sky Broadband Mid and the family pack for my TV viewing which gives me everything except sport and movies.

      You are paying 34 a month and say you only have the basic TV package, which to me sounds like any 2 mixes costing 17 a month, plus up to 8 meg broadband. It would also help if you could tell us which telephone exchange you are on. If you aren't sure, have a look at your phone bill.

    8. #17
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      Re: My internet seems to be dieing!

      The exchange is belper

    9. #18
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      Re: My internet seems to be dieing!

      im plugged into the master socket now. microfilter > internetcable>router. and nothing else is pluged in on the other 2 phone points except microfilters. just done a speed test and its the same resuilts.

      heres my stats

      Account Name
      Firmware Version V1.03.87


      Modem
      ADSL Firmware Version A2pB023b.d20e
      Modem Status Connected
      DownStream Connection Speed 5056 kbps
      UpStream Connection Speed 448 kbps
      VPI 0
      VCI 38

      Wireless Port
      Name (SSID) SKY84707
      Region Europe
      Channel 6
      Wireless AP Disabled
      Broadcast Name Enabled

      System Up Time 00:06:12
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2762 3292 0 3058 10912 00:05:28
      LAN 10M/100M 3699 3126 0 10321 3026 00:06:09
      WLAN 11M/54M 0 0 0 0 0 00:00:00

      ADSL Link Downstream Upstream
      Connection Speed 5056 kbps 448 kbps
      Line Attenuation 49.0 db 31.5 db
      Noise Margin 6.3 db 20.0 db
      Last edited by richone54; 25-04-08 at 06:07 PM.

    10. #19
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      Re: My internet seems to be dieing!

      Exchange Information

      * Name: Belper
      * Code: EMBELPE
      * Post Code: DE561AX
      * Location: BRIDGE STREET, DERBYSHIRE

      Your Available Services

      * You cannot receive Sky / Easynet LLU
      * You can receive BT ADSL BT xDSL
      * You can receive BT ADSL Max BT xDSL
      * You cannot receive AOL LLU
      * You cannot receive Be LLU
      * You cannot receive Carphone Warehouse LLU
      * You cannot receive NTL Cable
      * You cannot receive Pipex LLU
      * You cannot receive Tiscali LLU
      * You cannot receive Virgin Cable
      * You can receive Wanadoo LLU
      * You cannot receive Zen Internet LLU
      * You cannot receive Bulldog LLU
      * You cannot receive NTL Cable
      * You cannot receive Telewest Cable

      rather intrestingly last time i ran that check is said i could get sky so i dont know whats going on there...

    11. #20
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      Re: My internet seems to be dieing!

      just got off the phone from sky and they have made a ticket for a higher department to run tests on my line and they will call me back in 20mins.

     

     
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