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    phone knocking broadband out

    This is a discussion on phone knocking broadband out within the Sky Broadband help forums, part of the Sky Broadband help and support category; i think my phone is knocking my broadband out because everytime i use the phone i see my router losing ...

    1. #1
      samperry209's Avatar
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      phone knocking broadband out

      i think my phone is knocking my broadband out because everytime i use the phone i see my router losing connection is their a solution to this?


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      Re: phone knocking broadband out

      You could try another phone
      This can sometimes be caused by a bad joint in the phone line. Do you hear any noises on the phone? Dial one digit and if you hear any clicks pops or hisses report it to BT as a noisy line.

      There is a number you can call to check your line, but BTo are not keen on you using it, as it is supposed to be for engineers only.

      TomD


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      Re: phone knocking broadband out

      thanks for repying

      yer my line atennuion or however u spell it is 63.5db!! and i do hear noises so gonna give bt a bell

      whats the number?

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      Re: phone knocking broadband out

      Before you ring, make sure you carry out the test properly, or if Openreach come out and the fault turns out to be a cordless phone or extension lead, you will get a bill.

      (1) Connect a normal corded phone to the test socket of your master.

      (2) Dial a single number to kill the dial tone. You should now hear only a low hiss, no pops or crackle.

      (3) If you hear any pops or crackle then report this to BT as a noisy line 151

    6. #5
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      Re: phone knocking broadband out

      thanks brian will do what uve said

     

     

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