Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 9 of 9

    Paying for Max - Receiving Mid speed

    This is a discussion on Paying for Max - Receiving Mid speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, since the router upgrade my stats have been 7616kbs downstream and 768 Kbps up stream. The noise margin is ...

    1. #1
      Bob75's Avatar
      Bob75 is offline Sky User Member
      Exchange: High Wycombe
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Location
      Chiltern Hills
      Posts
      21
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Paying for Max - Receiving Mid speed

      Hi, since the router upgrade my stats have been 7616kbs downstream and 768 Kbps up stream. The noise margin is 6.7 db.

      Am I on ADSL Max? My exchange High Wycombe is Sky LLU but I can never get above 8meg (after rebooting the router). Should I ask Sky to put me on ADSL2? Any advice appreciated.

      Thanks

      Bob


    2. Advertisement
    3. #2
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
      Exchange:
      Broadband ISP: Sky Broadband Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,086
      Thanks
      20
      Thanked 52 Times in 47 Posts

      Re: Paying for Max - Receiving Mid speed

      Your upstream shows you are on Sky Max and on LLU G.DMT.

      Your noise margin/sync shows that there's no point on moving to ADSL2+ as your current line quality isn't good enough. What is your attenuation?

    4. #3
      samperry209's Avatar
      samperry209 is offline Sky User Member
      Exchange: Littlehampton
      Broadband ISP: O2 Premium
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Apr 2008
      Location
      Littlehampton
      Posts
      777
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Paying for Max - Receiving Mid speed

      seem like you got a problem

      do as saturday says and post your line attenuation

      because u may have a similar problem to me

    5. #4
      Bob75's Avatar
      Bob75 is offline Sky User Member
      Exchange: High Wycombe
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Location
      Chiltern Hills
      Posts
      21
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Paying for Max - Receiving Mid speed

      Thanks for the reply as always good advice. My Downstream attenuation is 39.0db and upstream 25.0db. I am about 1 mile from the exchange as the crow flies. Is it worth asking Sky to move me to ADSL2?
      Bob

    6. #5
      samperry209's Avatar
      samperry209 is offline Sky User Member
      Exchange: Littlehampton
      Broadband ISP: O2 Premium
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Apr 2008
      Location
      Littlehampton
      Posts
      777
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Paying for Max - Receiving Mid speed

      well when i asked them they give u a lame excuse tht adsl2 is unreliable

      u got 39db which seems about right for a 8mb connection however are you connected to the master socket? because line extensions can have a effect?

      alot have u tryed your test socket to see if it makes any change

      i think it worth calling sky to see if u can go on adsl2 but i dunno if it would make a difference because your line attenuaion is a important factor on your sync speed

      ive got a high line attenution so im getting poor speed atm however i think its worth a try

    7. #6
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
      Exchange:
      Broadband ISP: Sky Broadband Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,086
      Thanks
      20
      Thanked 52 Times in 47 Posts

      Re: Paying for Max - Receiving Mid speed

      Your attenuation is borderline for ADSL2+ to give any speed benefit.

      You're on G.DMT and your attenuation is capable of supporting the normal capped G.DMT speed of 8096kbps. You're only getting 7616kbps which suggests you have a little line noise.

      Were you on ADSL2+ your attenuation would rise to ~42db and if your line were relatively noise free then it would support ~10,000kbps.

      If you can remove the small amount of line noise you have then yes it may be worth asking Sky to move you to ADSL2+ but a waste of time if you don't get rid of it.



      Quote Originally Posted by samperry209 View Post
      u may have a similar problem to me
      No, nothing like your problem. As I've tried to explain to you, your problem is primarily to do with your line length, secondarily your line condition, and ADSL's inability to perform well under such extreme conditions. Sky is absolutely right if they told you ADSL2+ would be unreliable on your line.
      Last edited by Saturday; 21-04-08 at 09:15 PM.

    8. #7
      samperry209's Avatar
      samperry209 is offline Sky User Member
      Exchange: Littlehampton
      Broadband ISP: O2 Premium
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Apr 2008
      Location
      Littlehampton
      Posts
      777
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Paying for Max - Receiving Mid speed

      true it has been windy up here since fri

    9. #8
      Bob75's Avatar
      Bob75 is offline Sky User Member
      Exchange: High Wycombe
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Location
      Chiltern Hills
      Posts
      21
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Paying for Max - Receiving Mid speed

      I will try the advice on Skyuser for reducing line noise to improve my attenuation. Thanks again.

      Bob

    10. #9
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
      Exchange:
      Broadband ISP: Sky Broadband Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,086
      Thanks
      20
      Thanked 52 Times in 47 Posts

      Re: Paying for Max - Receiving Mid speed

      Um - I think you may be slightly confused. Line noise and attenuation are two completely different things. Reducing line noise can/will slightly reduce your attenuation but that's only incidental to the issue. Reducing line noise gives the router greater scope to achieve the necessary noise margin and it is this which will have the greatest impact on sync.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION