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    Can anybody ps tell me CST tel number?

    This is a discussion on Can anybody ps tell me CST tel number? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi looking to phone customer srvs to ask them to lower my max delays for online gaming as ive got ...

    1. #1
      wannabgeek's Avatar
      wannabgeek is offline Sky User Member
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      Can anybody ps tell me CST tel number?

      Hi looking to phone customer srvs to ask them to lower my max delays for online gaming as ive got high pings but cannot seem to find the No on the forums. Can someone ps help me? Thanks
      1.16 direct from Clacton-on-sea,s Holland Rd Exchange
      [1.61 Road]


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    3. #2
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      Re: Can anybody ps tell me CST tel number?

      There is no direct line to CST, you have to go through tier 1 or use the contact us info on sky.com, sky help center.

    4. #3
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      Re: Can anybody ps tell me CST tel number?

      Thanks.
      I just rang them (india) and she did not have a clue about lowering max delays for gaming She thought online gaming was playing games via Sky website Rang again (india) and he took me through to routers page and wanted me to reset (i did not) What do i have to do to speak to someone in the know here? I dont want to go through sky webpage ticket as i would rather have tests done whilst on the line. Thanks
      1.16 direct from Clacton-on-sea,s Holland Rd Exchange
      [1.61 Road]

    5. #4
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      Re: Can anybody ps tell me CST tel number?

      Try ringing c/s after 10pm more chance of getting someone from the UK call centre

    6. #5
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      Re: Can anybody ps tell me CST tel number?

      Tried ringing last nite at 11.10pm but sadly got the same ****e reply...Ive tried to use the ticket email via sky portal and i cannot log into that as its rejecting my pass/username Aol was Cack but the CS was a lot better and thats saying something!!
      1.16 direct from Clacton-on-sea,s Holland Rd Exchange
      [1.61 Road]

    7. #6
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      Re: Can anybody ps tell me CST tel number?

      Tier 1 is not trained in or have been told to support max delay requests. If you want that done you have to use the contact us E-Form on sky.com contact us page. You will get nowhere calling tech support as Sky has not told them anything about it.
      Is the sky portal is not logging you in when you use your user name (front end of main email address) and password then try a password reset by clicking "forgotten my password" under the main login box. Failing that call TS, get the login sorted out then use it to raise the E-Form.

    8. #7
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      Re: Can anybody ps tell me CST tel number?

      Email them. I got a nice email back saying my request has been passed to the customer solutions team and will be done within 5 days.

    9. #8
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      Re: Can anybody ps tell me CST tel number?

      Thanks for reply> I did get this email (below) but they have not got back to me yet! I also got another email saying they do not do CS by email and i need to use the web to contact them, but its impossible as i cannot log in. Have tried many times to tel (night & Day)..but keep getting India

      Hi
      We've got your message and we aim to get back to you within the next 4 days.

      Your email has been sent to our Customer Relations department, who will be able to answer your enquiry.



      Please do not reply to this email as replies are not monitored. If you need to contact us again you can use our feedback form by clicking the link below:



      Sky.com - Sky Help Centre>Contact Us



      Thanks



      Sky Online
      1.16 direct from Clacton-on-sea,s Holland Rd Exchange
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    10. #9
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      Re: Can anybody ps tell me CST tel number?

      I don't think you need a password to use the on-line form. Open it by clicking HERE fill in your details and your query and submit.

      TomD


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    11. #10
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      Re: Can anybody ps tell me CST tel number?

      Nope there is no need to login to fill in the e-form, you can do it from the general Sky.com site area and it will still go through.

     

     
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