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    16Kb download rate!!! - new customer

    This is a discussion on 16Kb download rate!!! - new customer within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Can anyone help? New customer connected wednesday on 'Connect' service for broadband. Download speed is only 16Kb. Phone cust ...

    1. #1
      pgillie's Avatar
      pgillie is offline Sky User Member
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      16Kb download rate!!! - new customer

      Hi,

      Can anyone help? New customer connected wednesday on 'Connect' service for broadband. Download speed is only 16Kb.
      Phone cust serv: Changed ADSL filter 3 times, Tested connection using the master Test socket only (only router connected), all connection hardwire via Ethernet cable to Router.
      Download speed at Router is 288Kb, up load speed 288Kb when the router is interrogated.
      tried 2 seperate broadband speed checker and both produce 16Kb download with 240Kb upload speeds.
      Technical help say they can't progress anything until after 10 days of conection. But I know the speed will not change.
      File attached shows the Router statistics for Download speed, SNR ect,. Also includes the results from the speedchecker which reference TCO's (sorry this means nothing to me). Does seem that there is a lot of waiting time between packets.
      Also tried to Ping the bbc.co.uk website with following results:
      64 bytes from icmp_seq=0 ttl=248 time = 20mS
      4 pckts transmitted, 4 recd, no errors fastest time 10mS, ave 12.5ms, longets 20mS.
      If I try to download BBC - Homepage, it takes an eternity.

      The Router is the new black DG934G.
      Exchange is Purton (ADSL and ADSL max enabled) and distance is 1.61Km.

      Any advice appreciated. Royal mail is almost faster at present.
      Attached Files Attached Files


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    3. #2
      MrStabby's Avatar
      MrStabby is offline Sky User Member
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      Re: 16Kb download rate!!! - new customer

      You have been setup on the wrong package by BT (250 home office). You will need to call tech support, get the case raised to the OFFNET (Connect) Escalations people who can put through a regrade order which will complete in a few days.

    4. #3
      nodrog's Avatar
      nodrog is offline Sky User Member
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      Re: 16Kb download rate!!! - new customer

      mr stabby knows what he is talking about
      has connections with sky bb

      so thats what to do

    5. #4
      Isitme's Avatar
      Isitme is online now Sky User Moderator
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      Re: 16Kb download rate!!! - new customer

      I am more than ever convinced that BT are 'at it'. There may be a case for one or two mistakes, but not the dozens that have been reported on the forum that is just too much of a coincidence.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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