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    First week of sky and intermittent disconnection

    This is a discussion on First week of sky and intermittent disconnection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi had sky bb max switched over from previous orange on friday 4th Apr Went smooth got 6meg speed and ...

    1. #1
      sorethumbs's Avatar
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      First week of sky and intermittent disconnection

      Hi had sky bb max switched over from previous orange on friday 4th Apr

      Went smooth got 6meg speed and only 100 odd upload which next day went up to 650 odd kb, thought great but missus has noticed today it disconnects and the router (its the black netgear one) light goes out then flashes orange for a while then comes back on. It seems to be happening quite often.

      Now what do i need to do first, what settings do i need to look at, i have the same setup as with orange ie filters and cable to the newer router and orange was never (well hardly ever) disconnecting. By the way a couple days before the phone went dead, orange internet was ok but we couldn't use the phone, bt came and checked it out and it was something to do with sky switching our broadband and they fixed it said something about it always happening, i got no further info on what exactly it was.

      So can i post up any info that you kind experts can sift through - if so tell me how and i'll do it or should i just be getting on the phone to sky to check it out (if so whats best number to get help on and would it be better in the day to avoid the night shift!)

      thanks in advance i like this site from what i've seen


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    3. #2
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      Re: First week of sky and intermittent disconnection

      lots of view but no ideas

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      Re: First week of sky and intermittent disconnection

      As far as I understand it, the first 10 days you're connected for work as a training period, during which your connection may be unstable. After 10 days it should have settled on a stable connection speed.

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      Re: First week of sky and intermittent disconnection

      There is no 10 day trainning period on Max.

      could you post your router stats? (Copy and paste them)

      Simple Stats

      These can be obtained from the router very simply, but the information that they give is limited.

      1. Log into the web admin by pointing your web browser at the router (192.168.0.1)
      2. Enter the user name and password to go in(This is admin and sky).
      3. The main page shows some useful information such as connection speed.
      4. Click on the "Show Statistics" button slightly for more detailed information such as SNR.


      Have you tried your master socket?

      Try your master socket for better results

      Thanks
      Monday

    6. #5
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      Re: First week of sky and intermittent disconnection

      ^^^^^^^^^^^
      Not so, there is no training period with Max.

      As always when you encounter poor or dropping connections, the first thing to do is plug into the TEST socket, which is behind the faceplate of the Master socket. Post your stats from there.

      The fact that you had no disconnections with Orange means little, Sky require a 'cleaner' line to deliver the high speeds they do.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: First week of sky and intermittent disconnection

      hope this will help i just copy and pasted - does this show i have been constantly connected for 14hrs 39 mins??? i haven't been on pc so this would indicate i haven't suffered any disconnections, correct or not?

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 17110 15084 0 17843 14317 00:10:11
      LAN 100M/Full 212059 150638 0 4556 482 14:39:38
      WLAN 11M/54M 171238 154205 0 2822 1208 14:39:25
      ADSL Link Downstream Upstream
      Connection Speed 3200 kbps 576 kbps
      Line Attenuation 44 db 12.5 db
      Noise Margin 6 db 13 db

    8. #7
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      Re: First week of sky and intermittent disconnection

      No it shows that you have been on the internet for 11mins 10secs.(the WAN figure) Your Local network has been up for 14 hour + period.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: First week of sky and intermittent disconnection

      i'm still not sure what the 14 hours is (sorry) or what the lan,wan,wlan mean.

      In simple terms how do i find out if the router's green internet light has gone out in the past day

      if it hasn't then i'm guessing i wouldn't have had any problems if the pc had been on all that time and in use

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      Re: First week of sky and intermittent disconnection

      Right, are you plugged into your main socket or on an extension of some kind? How many telephone sockets are there in total on the telephone line and how many in use? Do you have a sky TV box connected to the line and if so where is it plugged in? Are filters the first thing physically plugged into each telephone socket in use?

    11. #10
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      Re: First week of sky and intermittent disconnection

      WAN = Wide area Network = the internet
      LAN = Local Area Network = the network within your home, which may be just one PC.
      WLAN = Wireless Local Area Network = the wireless part of the home network.

      The last set of figures on the WAN line show that at that time the internet had been up for 00:hours 10:Mins 11:secs.

      Your LAN for 14:hours 39:mins 25:Secs and your WLAN for 13 secs less.

      It would be better to plug into the TEST socket, this isolates your internal wiring, then post your stats.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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