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    Best way to cancel

    This is a discussion on Best way to cancel within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have sky+ multiroom and broadband currently, the TV part is well out of contract years ago, but the 12month ...

    1. #1
      paradoxni's Avatar
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      Best way to cancel

      I have sky+ multiroom and broadband currently, the TV part is well out of contract years ago, but the 12month broadband contract isnt up yet..

      Im moving out shortly and will not be getting Sky TV or otherwise in the new place. I have to cancel the lot, but I need to leave my current housemates with broadband therefore I need a MAC code before I get out.

      Obviosly I can cancel the TV as im not under contract anymore, but where does that leave the broadband..wil they keep charging for it, or will I have buy out the remaining months before they will issue a MAC code?

      Basically whats the best way to sort out this messy situation?

      Thanks,


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    3. #2
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      Re: Best way to cancel

      If you think about it sky say that you have to have tv to be a broadband customer and anyway there system will automatically cancel the bb if the tv is canceled.

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      Re: Best way to cancel

      yea but I will need to request a mac code before cancelling, and they might not give me one as thers still a contract on the bb ?

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      Re: Best way to cancel

      Under the Ofcom regulations, an ISP must provide a MAC within 5 days of it being requested. Make sure the MAC is requested and applied by another ISP before you cancel. If you don't, your mates will be left with a 'tag on the line', which always causes problems. You will have to pay up the remaining term of you broadband subscription. I am not sure whether signing up to broadband commits you to a 12 month TV contract as well. The relevant section of the T & Cs reads-
      (c) ............ You must also have an active Sky digital subscription (“Sky TV”) under a Sky digital subscription contract (“Sky TV Contract”). If your Sky TV viewing is suspended or ends under the terms of your Sky TV Contract, we may also suspend or end (as applicable) the provision of Sky Broadband.
      Like much of Sky's T & Cs, not very clear!

      TomD


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      Re: Best way to cancel

      Thats right they have to give you your mac code no matter what if they don't call bt and ask them to change your phone number or cancel your line for you and this will take the tag of the line.

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      Re: Best way to cancel

      i have just had another thought..our sky broadband is LLU and the housemates want to take TalkTalk LLU (as we already have talktalk phone and international calls package) will this still fall under the MAC process or does it work a different way?

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      Re: Best way to cancel

      Quote Originally Posted by paradoxni View Post
      i have just had another thought..our sky broadband is LLU and the housemates want to take TalkTalk LLU (as we already have talktalk phone and international calls package) will this still fall under the MAC process or does it work a different way?
      you still have to provide a mac code(migration Authorisation code) those words give it away.

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      Re: Best way to cancel

      Here is, I think, some unbiased comment on moving LLU providers.
      MacCode.org.uk - How to get broadband MAC code

      It would seem that as Sky is not providing your phone, the switch may be easier, but I doubt if the switch will be seamless, as MAC transfers are supposed to be.

      TomD


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      Re: Best way to cancel

      Thats a good link you should have a look at it paradoxni.

    11. #10
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      Re: Best way to cancel

      It sure is cheers.

      Ive been told on Thinkbroadband, that as Im moving from a partially unbundled line (talktalk: phone / sky: broadband) to a fully unbundled line (talktalk) that a MAC code is not needed.

     

     
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