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    Help! Disconnection Problems with Sky Max

    This is a discussion on Help! Disconnection Problems with Sky Max within the Sky Broadband help forums, part of the Sky Broadband help and support category; just ran the same check now with these results Noise Margin 1 db 13 db...

    1. #11
      Pablo79's Avatar
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      Re: Help! Disconnection Problems with Sky Max

      just ran the same check now with these results
      Noise Margin 1 db 13 db


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    3. #12
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      Re: Help! Disconnection Problems with Sky Max

      ^^ yep, thats what i thought you may get

    4. #13
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      Re: Help! Disconnection Problems with Sky Max

      just done the same test again
      ADSL Link Downstream Upstream
      Connection Speed 7104 kbps 768 kbps
      Line Attenuation 45 db 12.5 db
      Noise Margin 2 db 13 db


      and this is with the fascia off, plugged in to the test connector

    5. #14
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      Re: Help! Disconnection Problems with Sky Max

      while you have the faceplate off, check your extentions to make sure none of them still has a dial tone

    6. #15
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      Re: Help! Disconnection Problems with Sky Max

      are you on msn now? I've added you as a friend to talk

    7. #16
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      Re: Help! Disconnection Problems with Sky Max

      how do you mean check whilst the face plate is off?
      I've got the microfilter plugged in to the box, with an extension for my phone going out, the other to the router.
      just rebooted my router - this is the stats, is it any better?

      Line Attenuation 45 db 12.5 db
      Noise Margin 5 db 13 db

      any help much muchly appreciated !

    8. #17
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      Re: Help! Disconnection Problems with Sky Max

      It looks like your line is carrying a bit more than it can handle. If you do have the white router as your profile says, you can use Mognuts utility to set your noise margin a bit higher. If you have one of the newer routers, you may have to ask Sky to cap you a bit.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #18
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      Re: Help! Disconnection Problems with Sky Max

      hi - I have the black router Netgear DG934G
      I've rebooted my router several times now but the noise margin is mainly saying
      Downstream 1-3db
      Upstream 13db (this hasn't changed all night)

      is it the Downstream that I'm trying to increase? and any suggestions much appreciated!

    10. #19
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      Re: Help! Disconnection Problems with Sky Max

      Yes it is the downstream margin that is causing the problem. Ideally it should be around 6-7dbs, although the new routers seem to be able to retain a connection at a lower figure. As you are using the Test socket, it looks like you phone line is causing the problem. Try plugging a corded phone direct to the Test socket and dial one digit to remove the dial tone. The line should be dead quiet, with no pops, clicks, hisses or other noise. If there is any noise, report it to BT as a noisy line and they may be able to do something about it. If you do contact BT do not mention Sky broadband, or they will do nothing.

      If there is no noise on the line at all, there is not much you can do except phone Sky and report a dropping connection. There may be other opinions, so unless your line is noisy, wait for someone to post before you phone Sky.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #20
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      Re: Help! Disconnection Problems with Sky Max

      thanks for that - much appreciated
      I will try that tonight and report back!

     

     
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