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    sky port question

    This is a discussion on sky port question within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I signed up to sky a couple of weeks ago and was told my router would arrive within 5 ...

    1. #1
      j_o_h_n's Avatar
      j_o_h_n is offline Sky User Member
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      sky port question

      Hi

      I signed up to sky a couple of weeks ago and was told my router would arrive within 5 days. Today I ring sky only to be told that the router wouldn't be dispatched until they received my mac code even though I was told that this wasn't the case. On top of this I'm told that the account will take up to 10 - 15 days to activate. So if I give sky my mac code I could be without broadband for up to 15 days?? Does this sound correct? What are other peoples experiences?

      thanks


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: sky port question

      when you order BB you give them the MAC - you then have your existing service until the activation date of Sky. in theory you might have downtime of an hour or so...unless your service at present is ceasing before Sky goes through
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      j_o_h_n's Avatar
      j_o_h_n is offline Sky User Member
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      Re: sky port question

      Quote Originally Posted by IAmNotTheEnemy View Post
      when you order BB you give them the MAC - you then have your existing service until the activation date of Sky. in theory you might have downtime of an hour or so...unless your service at present is ceasing before Sky goes through
      Thanks. According to PIPEX - "Upon using this MAC code with a new provider you will be deemed to have cancelled your Pipex Internet broadband service." Does this mean when I actually give sky the mac code i.e. today or when my BB is activated?

    5. #4
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
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      Re: sky port question

      you give Sky your MAC at point or order if you currently have a service on your line. Sky then deal with cancelling your existing service (you might wanna make sure they do actually stop billing you though) and it'll switch on the activation date given to you by Sky...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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