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    help - no sky bb connection for two days ... sky are useless.

    This is a discussion on help - no sky bb connection for two days ... sky are useless. within the Sky Broadband help forums, part of the Sky Broadband help and support category; for the past two days ive had no broadband at home - although next door we are getting sky BB ...

    1. #1
      shaggy's Avatar
      shaggy is offline Sky User Member
      Exchange: sheffield
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      help - no sky bb connection for two days ... sky are useless.

      for the past two days ive had no broadband at home - although next door we are getting sky BB fine no problems , so it probably is not an exchange problem.

      THe big 'I' light is not switching on the router, meaning there is a problem with the broadband on my phone line. I have even tried a sky and non sky router to ensure its not the router itself - i always use a non sky Netgear anyway and never had any problems until.

      I even tried connecting to the main test socket in my house, and still no broadband signal.

      I have called Sky tech support and they are simply following the script in diagnosing the problem... finally after 30 mins of reading out the script they raised a ticket for me - but what now? How do I convince these monkeys there is something wrong with my line and they or BT need to look at it?

      I should mention I am on the old BB Connect package - despite my local exchange being enabled for LLU - and i have in the last year connected a lot of my neighbours on the new LLU packages, AFTER i connected, and despite talking and being passed to and fro to different depts I still have not been migrated across to the new LLU packages.

      If someone can give me some tips on who to talk to regarding tranferring to one of the newer packages that would also be a great help.

      Thanks all


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: help - no sky bb connection for two days ... sky are useless.

      they're doing their job and cst will get to the ticket when they get to it - there are 3000 odd at the moment so you can't expect them to sort it in a second..
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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