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    Disconnections - Help

    This is a discussion on Disconnections - Help within the Sky Broadband help forums, part of the Sky Broadband help and support category; hello all, i've got some issues with random disconnections and have been using mossywell's great little app for some time, ...

    1. #1
      bigviv's Avatar
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      Disconnections - Help

      hello all, i've got some issues with random disconnections and have been using mossywell's great little app for some time, but i figure that this isn't the best solution, as we should all be getting stable connections

      here are my stats after a disconnection:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 15323 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 9.8 10.5
      Attn(dB): 11.5 6.8
      Pwr(dBm): 1.3 10.4
      Max(Kbps): 17616 864
      Rate (Kbps): 15323 764
      G.dmt framing
      K: 239(0) 24
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 59 68
      B: 238 23
      M: 1 8
      T: 2 1
      R: 16 16
      S: 0.4980 7.7037
      L: 4096 216
      D: 64 8
      Counters
      SF: 5610566 5610564
      SFErr: 438078 24
      RS: 729373610 47689794
      RSCorr: 927881 29
      RSUnCorr: 44283984 0

      HEC: 396881 37
      OCD: 602308 0
      LCD: 292 0
      Total Cells: 3097214395 151519865
      Data Cells: 85333676 27137492
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 7112 2
      SES: 7111 1
      UAS: 14 13
      Total time = 1 days 1 hours 13 min 57 sec
      SF = 5610566
      CRC = 438078
      LOS = 1
      LOF = 0
      ES = 7112
      Latest 1 day time = 1 hours 13 min 57 sec
      SF = 274123
      CRC = 272991
      LOS = 0
      LOF = 0
      ES = 4428
      Latest 15 minutes time = 13 min 57 sec
      SF = 51699
      CRC = 51474
      LOS = 0
      LOF = 0
      ES = 837
      Previous 15 minutes time = 15 min 0 sec
      SF = 55591
      CRC = 55362
      LOS = 0
      LOF = 0
      ES = 900
      Previous 1 day time = 24 hours 0 sec
      SF = 5336443
      CRC = 165087
      LOS = 1
      LOF = 0
      ES = 2684
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55652
      CRC = 55407
      LOS = 0
      LOF = 0
      ES = 891
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55591
      CRC = 55368
      LOS = 0
      LOF = 0
      ES = 900
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55590
      CRC = 55380
      LOS = 0
      LOF = 0
      ES = 900


      which show a lot of errors. here are my stats after testing in the test socket behind the faceplate:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 15323 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 11.4 13.5
      Attn(dB): 11.5 6.7
      Pwr(dBm): 921.6 10.4
      Max(Kbps): 17992 864
      Rate (Kbps): 15323 764
      G.dmt framing
      K: 239(0) 24
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 59 68
      B: 238 23
      M: 1 8
      T: 2 1
      R: 16 16
      S: 0.4980 7.7037
      L: 4096 216
      D: 64 8
      Counters
      SF: 15592895 15592893
      SFErr: 0 1
      RS: 2027076436 132539590
      RSCorr: 3264 15
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 531925948 454947114
      Data Cells: 462890666 120709949
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 1
      SES: 0 0
      UAS: 14 12
      Total time = 1 days 22 hours 6 min 59 sec
      SF = 15592895
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 22 hours 6 min 59 sec
      SF = 4918773
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 6 min 59 sec
      SF = 25880
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 55591
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 24 hours 0 sec
      SF = 5337679
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55590
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55591
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55590
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0


      so it seems to be internal wiring. now, what i'm looking for is a solution not having to re-wire the entire house. i have a pbx at home (home office) so maybe that's the issue, but will a decent socket make a difference in this situation?

      any help/advice appreciated

      thanks!!


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    3. #2
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      Re: Disconnections - Help

      Any improvement you can make to the internal tel wiring will help a lot, if you can also change to a higher grade cable to connect the router to the tel socket then that will also help. Minimise the length of the fly cable and improve the internal line and things should improve no end, pass that calling Sky tech support and getting the line slightly capped may also resolve the drop outs but improving the line quality may get around that having to be done.

    4. #3
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      Re: Disconnections - Help

      Hi Bigviv.
      You have answered your own question in that it is the PBX/internal wiring that is the problem.
      So a faceplate filter, router close to master, short connect cable, should see an end to your problems.

    5. #4
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      Re: Disconnections - Help

      thought so, i'll give a faceplate filter a shot, and lat resort is to get sky to cap it a bit

      i have connected the router into the master socket using a short connect cable, but it still punks out!

      thanks for the advice

    6. #5
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      Re: Disconnections - Help

      Grrrr, can't delete post so please excuse this "empty post"
      Last edited by Netgeezer; 25-03-08 at 12:08 AM. Reason: Wanted to delete message .... but couldn't
      It's not that I'm so smart, it's just that I stay with problems longer.
      [Albert Einstein]




      ADSL Nation XF-1e filter - the dogs nuts

    7. #6
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      Re: Disconnections - Help

      i have connected the router into the master socket using a short connect cable, but it still punks out!
      It will do, until you fit a filtered faceplate to isolate your internal wiring. Your problems will then largely disappear.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: Disconnections - Help

      cool, will order one from adslnation

      another quicky, is it easy to install?

      thanks for the help!

    9. #8
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      Re: Disconnections - Help

      Yes, it is very easy. Full instructions come with the faceplate, but really it is just a case of removing the wires from the existing plate and fixing them on the replacement on the same numbered terminals. Order an IDC tool with it, it costs pennies and is much easier than using a thin knife or screwdriver as some do.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
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      Re: Disconnections - Help

      Don't use knife of screwdriver, use the tool every time. Other stuff just messes up the insulation displacement connector inside the socket.
      It's not that I'm so smart, it's just that I stay with problems longer.
      [Albert Einstein]




      ADSL Nation XF-1e filter - the dogs nuts

    11. #10
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      Re: Disconnections - Help

      cool, done it and stats already seem a little bit improved...i guess time will tell, but it is damn easy to do and i used the disposable tool and it made it so easy!

      thanks for the help and just in case anyone is still interested, here are the stats after a few hours:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 15323 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 11.5 13.5
      Attn(dB): 11.0 6.7
      Pwr(dBm): 1.3 10.4
      Max(Kbps): 18028 864
      Rate (Kbps): 15323 764
      G.dmt framing
      K: 239(0) 24
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 59 68
      B: 238 23
      M: 1 8
      T: 2 1
      R: 16 16
      S: 0.4980 7.7037
      L: 4096 216
      D: 64 8
      Counters
      SF: 381721 381719
      SFErr: 0 1
      RS: 49623748 3244611
      RSCorr: 13 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 223327845 11112660
      Data Cells: 990695 149913
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 1
      SES: 0 0
      UAS: 14 13
      Total time = 1 hours 43 min 18 sec
      SF = 381721
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 1 hours 43 min 18 sec
      SF = 381721
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 13 min 18 sec
      SF = 49352
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 55591
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55590
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55591
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55652
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      if only i could get the full speed!

     

     
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