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    Information Please!

    This is a discussion on Information Please! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Don't know if this is the right 'section' to ask this but here goes... Can I start by saying that ...

    1. #1
      Cardiff2008's Avatar
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      Information Please!

      Don't know if this is the right 'section' to ask this but here goes...

      Can I start by saying that I have the black Sky issue Router (version2) which I find perfectly OK. I have my own Router which I used with my previous ISP and know how to connect to Sky using it but would only do so if absolutely necessary, eg., Sky Router defunct - awaiting replacement, etc.

      I have seen references to Sky taking action against anyone not using their Router (under their T&C's). It has been suggested that Sky will effectively stop service to anyone not using their Router.

      Now for the questions:

      1. Has anyone ever known Sky to take such action?

      2. It is suggested that the Router can be 'easily' identified by Sky. The only way I can see is by 'reading' the Router's MAC address . Bearing in mind the numbers of Sky Broadband Customers, can they really afford to have anyone just sitting there checking MAC addresses (which would have to be a 'permanent' occupation as offenders could be online at various times dependent on their personal circumstances) or run specialised software to do the job just on the 'offchance'?

      These are genuine questions asked because there is a lot of 'rumour' and 'guesswork' in the Forum relating to this matter and I just wanted to clarify the situation.

      Many thanks!


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    3. #2
      NewsreadeR's Avatar
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      Re: Information Please!

      1. Has anyone ever known Sky to take such action?
      None ever confirmed. However the new FW for the V1 routers is rumoured to be due out. Once this FW comes out, this will level the playing field for everyone and could, just could be the start of enforcement.

      2. It is suggested that the Router can be 'easily' identified by Sky. The only way I can see is by 'reading' the Router's MAC address . Bearing in mind the numbers of Sky Broadband Customers, can they really afford to have anyone just sitting there checking MAC addresses (which would have to be a 'permanent' occupation as offenders could be online at various times dependent on their personal circumstances) or run specialised software to do the job just on the 'offchance'?
      afaik The router could be identified by the Vendor ID, this would be automatically flagged and would not require anyone to be sat there waiting for people to log on with their own routers. We ain't here to tell you not to, just as long as you know It is you taking the risk, and which I am sure you are grown up enough to make your own mind up.




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    4. #3
      Cardiff2008's Avatar
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      Re: Information Please!

      Thanks for your reponse.

      ......We ain't here to tell you not to, just as long as you know It is you taking the risk, and which I am sure you are grown up enough to make your own mind up......
      As you rightly say, I am "grown up enough to make up my own mind........" and, as I stated, I would only use another Router in exceptional circumstances. I was just wondering if all the 'talk' one reads of what Sky will/might do was just conjecture rather than what Sky would do based on fact.

    5. #4
      NewsreadeR's Avatar
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      Re: Information Please!

      I was just wondering if all the 'talk' one reads of what Sky will/might do was just conjecture rather than what Sky would do based on fact.
      Sky are an unknown entity. If you think logically, the V1 FW was severely flawed and Sky would have been taking the mickey kicking anyone off for using their own router whilst Sky's was just not up to the job, imho. Now that Sky have addressed this issue in the new FW, then Sky could very easily enforce the T and C's as there are very few reasons to go against them.

      If I were Sky I would turn a blind eye to the more Techie people and let them do what they need to, at the end of the day, these people are less likely to ring for support. However, I am not Sky and they probably don't wear the same glasses as I do.

      Theoretically if your router does not call home in say a 30 day period, they could just suspend your account. Will they enforce this? Only Sky know.




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    6. #5
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      Re: Information Please!

      This is a quote from SkyBB in an email to me when i reported a problem before:

      The stats you have sent do not appear to be from the Sky Broadband Box. If you are using a router other than the one we provided then we will not provide any further assistance, and by using another router you are in breach of the contract with Sky Broadband.

    7. #6
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      Re: Information Please!

      Thanks both of you for your responses.

      I could understand Sky Tech Support not giving assistance for a Router which isn't one of theirs and they would obviously draw attention to their T&C's if they suspected such use.

      I suppose this all boils down to the questions:

      Why bother? Why have that in your T&C's anyway? What do they gain from sole use of their Router? I know they provide it free of charge and it must have a cost implication which is the only reason I can see.

      When one considers other - more expensive - ISP's who do not so provide, it begs the question "Why provide it at all?" It seems to cause more problems than it solves. Just a personal observation.

      Despite all this, I am really impressed with Sky Broadband so far (since Jan 2008) I know it's early days and I haven't had to ring the Indian sub-continent yet!

    8. #7
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      Re: Information Please!

      It's widely thought that sky want to use the router to link with the sky box for true Video on Demand etc and therefore they need router with customized sky firmware etc to do this

      also it's easier to provide support to customers when you only have 3 routers that are being used.

    9. #8
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      Re: Information Please!

      Why bother? Why have that in your T&C's anyway? What do they gain from sole use of their Router? I know they provide it free of charge and it must have a cost implication which is the only reason I can see.
      They probably thought as the Sky BB service is a no thrills service, why would people need to use their own router? Why? Because those who are technical want to for their own needs. Unfortunately there are also genuine n00bs who have had problems, and I would bet 500 quid, if they couldn't have used their own routers would have left Sky BB.

      We have always supported free speech and the right to use your own router, as we knew the problems with the V1. Now however, Sky seem to be on the brink of eradicating all those problems. It has taken nearly two years, but I am positive that the new FW would be something Sky would be proud of, and I would bet even more money, that this new FW is better than any release that Netgear have already provided for their retail customers.

      Dam I sound like a Sky type person......




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    10. #9
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      Re: Information Please!

      Dam I sound like a Sky type person......
      ...and I see you are this Site's Founder too......hmmmmm!

    11. #10
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      Re: Information Please!

      Yeh - me and Glenn are both corrupt (the other Sky User founder) As well as Sky hating us For leaking all their secrets.

      Seriously - your call, but having suffered all the problems people have reported, then using the new V2 routers, I cannot fault them, therefore I have no need to even try using my own router. But we do fully understand why People have resorted to using their own, and hence not blocked discussion on it. Even though we know for a fact that it rattles certain people at Sky.




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