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    First sign up for one of our members

    This is a discussion on First sign up for one of our members within the Sky Broadband help forums, part of the Sky Broadband help and support category; Well I've taken the plunge and ordered. The phone answered staright away(they are wanting my business so not unexpected). The ...

    1. #1
      SAFC2403's Avatar
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      Well I've taken the plunge and ordered. The phone answered staright away(they are wanting my business so not unexpected). The advisor was a bit shakey but she reckoned it was cos it's a new thing for them(having worked in call centres in the past I cut her a bit of slack. She checked which package I wanted (MAX) confirmed a few details and she also took my MAC code. The payments are going to come through on my normal sky bill so no need to take bank details etc.

      Obviously the deal is dependent on me staying with sky tv for the next 12 months as well. Also asked what the professional install meant - she just said "he will install it" so didn't bother with that.

      So now i'm waiting for my kit to arrive within 5 days and then be switched on 10 days after that. She confirmed that the FUP will be included with all the kit so when I get that I'll have a read and let you guys know. But judging by what she said I should have the right to cancel the agreement as long as the ADSL hasn't actually started(so if the FUP is crap I can cancel)

      Just hope I've done the right thing here but seein as i'm coming from f2s and pipex before them it should be ok.

      BTW i'm on the sunderland central exchange for the bloke that was asking earlier.

      One other point - I asked the sales person to send the kit to my works adress but they refused. Bit miffed as there's usually no one there during the day but ho hum.

      Anyway feet up now waiting for it all to happen.....
      Please don't mess it up sky.


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    3. #2
      NewsreadeR's Avatar
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      Good news! Seems as you are the first of our members to take the plunge, i have moved this post and am gonna sticky it so we can keep a complete record of your progress




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      ooer I'm famous

      Hope it goes well!!

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      so do we or we wasted about a tenner buying all the domain names




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      Quote Originally Posted by NewsreadeR View Post
      so do we or we wasted about a tenner buying all the domain names
      and the rest it 10 a domain on the TLD's
      "To help would be a great adventure"

    7. #6
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      Can't believe you had the guts to sign up without knowing the FUP (as long as you can cancel like).

      To me, Sky's lack of information regarding the FUP can only mean it's very bad and they don't want users to know!

      I can't wait for your info on the FUP though, as it says I can get SKYBB in a couple of weeks and I am there if the FUP is acceptable.

    8. #7
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      hi there warp man and welcome
      from what we can gather you get sent the FUP with the equipment and you can cancel as long as you have not been connected yet
      there is roumers that the FUP is based on the UKonline one but we will have to wait and see about this.
      "To help would be a great adventure"

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      Quote Originally Posted by Warp Man View Post
      Can't believe you had the guts to sign up without knowing the FUP (as long as you can cancel like).

      To me, Sky's lack of information regarding the FUP can only mean it's very bad and they don't want users to know!

      I can't wait for your info on the FUP though, as it says I can get SKYBB in a couple of weeks and I am there if the FUP is acceptable.
      I'm comng from f2s so it would out of the frying pan and into the fire in my case. I think the lady on the phone said I have the right to cancel as long as I haven't been connected and I should have ten days to read the FUP and decide.

      TBH i dont download a huge amount anyway so fingers crossed it should be ok.

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      Well I wish the new router would hurry up and arrive as my current belkin router went caput over the weekend - so now have no internet at home

    11. #10
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      oh dear sorry to here that got a dial up modem..?
      "To help would be a great adventure"

     

     
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