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    odd one anyone heard of this

    This is a discussion on odd one anyone heard of this within the Sky Broadband help forums, part of the Sky Broadband help and support category; my daughter got her router and was supposed to be on skybroadband 4 weeks ago but still nothing the funny ...

    1. #1
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      odd one anyone heard of this

      my daughter got her router and was supposed to be on skybroadband 4 weeks ago but still nothing the funny thing is is can only connect when she is on the phone to some one any help would be great


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    3. #2
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      Re: odd one anyone heard of this

      Hi, has your daughter connected all the supplied micro filters to all telephone lines including the sky box .

    4. #3
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      Re: odd one anyone heard of this

      yes all filters in place

    5. #4
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      Re: odd one anyone heard of this

      Are her phones cordless /DECT, close to router ?
      If it ain`t broke .... Kick the hell outta it till it is

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    6. #5
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      Re: odd one anyone heard of this

      i would do a test with only the splitter and BB connected to the "test" socket if you still get the same problem try another filter, if still no joy you may have to call sky

    7. #6
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      Re: odd one anyone heard of this

      called sky for the first two weeks cost a fortune still aint got back to her

    8. #7
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      Re: odd one anyone heard of this

      Are you able to post some router stats using the link below, and are you using extention leads .

      Sky User - The unofficial support forum for everything Sky! How to get your router statistics

    9. #8
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      Re: odd one anyone heard of this

      no ext leads just plugged straight into laptop but when not on telephone theres no broadband light on router

    10. #9
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      Re: odd one anyone heard of this

      could you do a test with only the splitter and BB connected to the "test" socket if you still get the same problem try another filter
      (to see what test socket looks like, see first link in my sig)

    11. #10
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      Re: odd one anyone heard of this

      i will try that but my problem is she lives 5 miles away i was just trying to get some ideas before i see here next thanks

     

     
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