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    Regular downtime - can't access internet

    This is a discussion on Regular downtime - can't access internet within the Sky Broadband help forums, part of the Sky Broadband help and support category; I'm fed up of not being able to access websites on a random basis. The connection just drops all of ...

    1. #1
      shane-smith's Avatar
      shane-smith is offline Sky User Member
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      Router: Netgear V1 DG834GT
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      Angry Regular downtime - can't access internet

      I'm fed up of not being able to access websites on a random basis.

      The connection just drops all of a sudden (the fourth light from the left on the modem goes orange and starts flashing). This happens every few minutes, throughout the day.

      When I try to access webpages at that point, it says:

      "401 Unauthorized
      Authorization required."

      This appears for all webpages.

      I try refresh etc. but nothing works.

      The pages don't work in either Internet Explorer or Firefox.

      When I visit the pages a few minutes or hours later, I can access them.

      I have rang and emailed Sky customer support a number of times, but the staff haven't been able to help.

      I am using IE 7.0 on a Windows Vista system. I have a SAGEM modem from Sky.

      I have never had this problem with any previous ISP.

      Please help if you can: I am being logged off the internet at least 50 times a day. Just to get to post this one message has taken me half an hour of trying to access SkyUser.co.uk


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    3. #2
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
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      Router: Non Sky Router
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      Re: Regular downtime - can't access internet

      sounds bad

      only thing i can suggest is to try from your "test" socket (see first link in my sig) and post your router stats

      we can have a look at the stats and see if anything stands out

    4. #3
      tester2's Avatar
      tester2 is offline Sky User Member
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      Re: Regular downtime - can't access internet

      Strange, on one hand it does sounds like the bug that router has, the bug that makes it ask you for the router username and password randomly(the 401 error could be the result of an incorrectly saved username and password, so when it does ask you it denies it.


      A hard reset (recessed button on back for 20 seconds) cures that normally.
      Odd though due to the fact your net light goes orange,not usre it does that with "that" bug.
      You could also make usre you have no proxie setup in IE (again with firefox doing it as well sounds unlikely) tools>internet options>connections>LAN settings>untick all boxes.

      Anyway a hard reset can't hurt, any settings you changed can be redone, worth a shot.
      Good luck.
      .

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Regular downtime - can't access internet

      By your description, I think you must have the router lying flat. The DG834GT is very prone to heat problems and should always be stood on it's end with the little feet supplied with it. This may be the source of all your troubles.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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