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    Midi conundrum

    This is a discussion on Midi conundrum within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Activated broadband 10 days ago and guess have been experiencing usual "teething probs". Signed up for Midi deliberately cos ...

    1. #1
      Longshanks's Avatar
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      Midi conundrum

      Hi

      Activated broadband 10 days ago and guess have been experiencing usual "teething probs".

      Signed up for Midi deliberately cos they informed me that line was capable of achieving up to 3.5Mbps. I use an independent, reliable ASDL checker and got >3Mbps for the first week or so but there was some disruption. It wan't the usual drop outs you expect when they blast you with unsustainable speeds it was just not being able to connect to their domain server and then fiddling with the modem/reset/on off etc etc for about 30 mins to establish connection. Once on it was brilliant. It was like you knew there would be problems the first time you logged on whether that was first thing am or when getting back from work etc.

      About 2 days ago I found a workaround which involved switiching modem on about 10 mins before switching PC on and that established the solid green internet light every time. However, SKY also inform that they have made some "adjustments" to settings to help..... This seems to equate to dropping the speed to well below 2Mbps. I have tried the checker about 10 times today and the results are all around 1.7Mbps (almost all exactly the same!!)

      I know there's a trade off between speed and stability but we live about 3 miles from the exhange in the suburbs of a major city! I am also angry cos this is precisely the issue I wanted to avoid when signing up for MIDI.

      Seems I am trapped with MIDI when speeds would be well within free package.

      Does this ring any bells?

      Your advice would be much appreciated.

      Thanks for your time.

      Longshanks


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    3. #2
      -Paul's Avatar
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      Re: Midi conundrum

      Hi longshanks,
      Do you have Extension Sockets? If yes, try removing the front plate on your master socket to dissconnect the Extensions in the house, and plug your Router into the test socket, then try a speedtest, if it improves, it could be your private extension wiring could be old etc One workaround is to connect your Router to the master Socket using a Frontplate 2000, (available online, which eliminates the need to have filters elsewhere in the house) - hope this helps, good luck
      Paul

    4. #3
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      Re: Midi conundrum

      Quote Originally Posted by Longshanks View Post
      Your advice would be much appreciated.
      It certainly sounds as though you may have been capped, particularly if you have spoken to Sky about speed and/or disconnection as this invariably seems to happen.

      If you can post your router stats someone can perhaps advise the potential speed from your line if its condition can be improved. 3 miles from the exchange would suggest a line length greater than that, which in turn would normally indicate a connection speed lower than you have already achieved.

    5. #4
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      Re: Midi conundrum

      Quote Originally Posted by Longshanks View Post

      I know there's a trade off between speed and stability but we live about 3 miles from the exhange in the suburbs of a major city! I am also angry cos this is precisely the issue I wanted to avoid when signing up for MIDI.
      3 miles is about the limit on dsl, there must have been a lot of noise on your line and so the trade off is enevitable. Can you post your router stats so we can see what your line should be capable of

    6. #5
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      Re: Midi conundrum

      Hi

      Thanks for these helpful replies. These are the router results.

      Fastest Download: 4264 kb/s
      Fastest Upload: 621 kb/s
      Average Download: 4264 kb/s
      Average Upload: 621 kb/s Test at Speedtest.net again

      However, the "thinkbroadband" ASDL results once again confirm 1.7MBps as download speed.

      Thanks Again

      L

    7. #6
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      Re: Midi conundrum

      Your router stats are on the "Show statistics" button of the Router status page. If you right click, Select all, right click, Copy then paste here someone may give you more of an idea what can be done.

    8. #7
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      Re: Midi conundrum

      Hi

      Sorry to be thick but have run the test but wasn't clear about the router status page and couldn't find the router stats button to copy and paste.

      However, can confirm:

      1774 download
      132 upload
      108 ping
      <50 distance (Maidenhead server)

      Does this help?

      L

    9. #8
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      Re: Midi conundrum

      ^^^ Log in to the Sky router here with username Admin and Password Sky. You should see the router status page in the menu on the left, then the Show Statistics button at the bottom of the page.

    10. #9
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      Re: Midi conundrum

      Router StatisticsSystem Up Time: 00:15:14

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2267 2624 0 697 2819 00:13:42
      LAN 100M/Full 3879 4061 0 3500 1155 00:15:10
      WLAN 11M/54M 974 0 0 367 0 00:14:57
      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 416 kbps
      Line Attenuation 51 db 14 db
      Noise Margin 16 db 13 db

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      Re: Midi conundrum

      Out of interest how are you connected to the telephone line.

     

     
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