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    Speed drop from 4.8mb - 480kbs, sky say faulty router ??

    This is a discussion on Speed drop from 4.8mb - 480kbs, sky say faulty router ?? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi My connection has been a steady 4-5mb since being migrated to a new exchange in Swindon. For the last ...

    1. #1
      bully74uk's Avatar
      bully74uk is offline Sky User Member
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      Speed drop from 4.8mb - 480kbs, sky say faulty router ??

      Hi
      My connection has been a steady 4-5mb since being migrated to a new exchange in Swindon.

      For the last few days my connection speed has suddenly dropped to 480kbs

      Contacted Tech Support and after initial tier 1 tests I was escalated to tier 2.

      They called today and have done some tests through BT. They have said that there tests have come back saying that the router needs to be replaced and that they will send one out straight away.

      Has anyone else experienced a major speed drop that was rectified with a new router as im a bit sceptical ? I would have thought the router would either work or not work ?

      Thanks in advance.


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    3. #2
      richone54's Avatar
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      Re: Speed drop from 4.8mb - 480kbs, sky say faulty router ??

      could you post some router stats and confirm your set up (wired or wirless / where you plug your router into)

    4. #3
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      Re: Speed drop from 4.8mb - 480kbs, sky say faulty router ??

      I had a speed drop in the past few days, I went from the full 16Mbit to 3Mbit... Its going slowly back up now and I am getting 11Mbit.

    5. #4
      bully74uk's Avatar
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      Re: Speed drop from 4.8mb - 480kbs, sky say faulty router ??

      Simple router stats as follows:

      ADSL Link Downstream Upstream
      Connection Speed 8096 kbps 448 kbps
      Line Attenuation 15.5 db 16.0 db
      Noise Margin 12.3 db 28.0 db

      Main PC is connected via ethernet cable in the upstairs bedroom so not via the master socket. Both phone sockets obviously have filters fitted.

      Also have laptop which connects wireless.

    6. #5
      bully74uk's Avatar
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      Re: Speed drop from 4.8mb - 480kbs, sky say faulty router ??

      And detialed stats here:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 8096 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 12.3 28.0
      Attn(dB): 15.5 16.0
      Pwr(dBm): 19.8 12.3
      Max(Kbps): 10592 1308
      Rate (Kbps): 8096 448
      G.dmt framing
      K: 254(0) 15
      R: 20 16
      S: 1 8
      D: 64 4
      ADSL2 framing
      MSGc: 1 1
      B: 254 15
      M: 1 8
      T: 1 1
      R: 20 16
      S: 1.0784 9.0000
      L: 2040 128
      D: 64 4
      Counters
      SF: 257476 257474
      SFErr: 0 0
      RS: 35016828 2188529
      RSCorr: 0 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 83581896 0
      Data Cells: 183130 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 12 0
      Total time = 1 hours 13 min 13 sec
      SF = 257476
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 1 hours 13 min 13 sec
      SF = 257476
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 13 min 13 sec
      SF = 46696
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52989
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 51930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

    7. #6
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      Re: Speed drop from 4.8mb - 480kbs, sky say faulty router ??

      your line stats look perfect, are you sure it is not your pc->router connection? are you using wireless?

    8. #7
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      Re: Speed drop from 4.8mb - 480kbs, sky say faulty router ??

      Quote Originally Posted by Devil_Spawn View Post
      your line stats look perfect, are you sure it is not your pc->router connection? are you using wireless?
      Have changed no PC/router settings at all from when it was running at 4-5mb 2 days ago

      Using both wired (upstairs, not master socket) and wireless for lap top.
      Connection has been running absolutely fine, stable with no drops untill 2 days ago when it just went. Now I cant achieve any more than 480kbs.

      So if the stats are ok, could it therefore be a faulty router as sky have suggested ?

    9. #8
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      Re: Speed drop from 4.8mb - 480kbs, sky say faulty router ??

      Quote Originally Posted by bully74uk View Post
      Simple router stats as follows:

      ADSL Link Downstream Upstream
      Connection Speed 8096 kbps 448 kbps
      Line Attenuation 15.5 db 16.0 db
      Noise Margin 12.3 db 28.0 db

      Main PC is connected via ethernet cable in the upstairs bedroom so not via the master socket. Both phone sockets obviously have filters fitted.

      Also have laptop which connects wireless.
      I notice that your Line Attenuation is 15.5 db this is usually a bug in the router , reboot the router and post your stats again.
      It also looks like your been capped to 8Mb.
      If it ain`t broke .... Kick the hell outta it till it is

      Get a free Giffgaff Sim

    10. #9
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      Re: Speed drop from 4.8mb - 480kbs, sky say faulty router ??

      are you sure you are on the mid package ? from your stats you look like you may be on the connect package which is a rebranded BT product (your upstream at 448 indicates connect package)

      could be down to contention/throttling. have you been downloading alot in the last few days ?

      (hopefully someone more experienced with connect will comment later, it may be down to your bras profile which sets your speed, but i do not know enough about it)

    11. #10
      bully74uk's Avatar
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      Re: Speed drop from 4.8mb - 480kbs, sky say faulty router ??

      Sorry Richone, you are correct, I am indeed on Connect and should change my profile as ive noticed that it says Mid

      Not been downloading lots either, in fact very little.

      Edit: Have now updated profile to show connect (before migration to new exchange i was on mid and forgot to modify profile). Sorry guys.
      Last edited by bully74uk; 07-03-08 at 09:35 PM.

     

     
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