Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 3 FirstFirst 123 LastLast
    Results 11 to 20 of 21

    Sudden Loss Of Connection - Hair Pulled Out.....

    This is a discussion on Sudden Loss Of Connection - Hair Pulled Out..... within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by walmo21 Downstream Upstream Connection Speed 4800 kbps 224 kbps Line Attenuation 33.0 db 31.0 db Noise Margin ...

    1. #11
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Sudden Loss Of Connection - Hair Pulled Out.....

      Quote Originally Posted by walmo21 View Post
      Downstream Upstream
      Connection Speed 4800 kbps 224 kbps
      Line Attenuation 33.0 db 31.0 db
      Noise Margin 7.3 db 7.0 db


      Am going to see how it plays out over the next few days, as last night was the first time i've seen this (although I hadn't accessed the internet since last week,) before I call tech support.

      try a comparison set of stats from the BT test socket before you phone sky, with your attenuation you should sync much higher than 4800, your upsteam looks wrong also.
      post back with the new stats


    2. Advertisement
    3. #12
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Sudden Loss Of Connection - Hair Pulled Out.....

      Quote Originally Posted by lewie View Post
      My connection keeps dropping too, usually from about 4pm,have to keep rebooting the router to get on-line.
      do a test from your test socket, have a read in the cabling and faceplate forum, without stats there is no way to know what your problem is

    4. #13
      Felfy's Avatar
      Felfy is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V2 DG934G
      Sky TV:
      Join Date
      Oct 2007
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sudden Loss Of Sky Max BB Connection - Hair Pulled Out.....

      Update #2

      A few more phonecalls to Tier 3 Tech Support has resulted in the following -

      1 - An admittance that there are quite a few errors with my connection
      2 - A few more tweaks, (noise level changes & another speed cap)
      3 - Also noted a fair amount of upstream packets (approx 66 upstream per 100 downstream pkts) - is this normal? (I am using P2P software)
      4 - A 'monitoring' of my line for 72 hours

      The connection seems to be a little more stable now, but is nowhere near the quality it was a month ago

      With regard to item 3, I've ran Spybot & Websweeper, (no unusual Spyware or Trojans were found), and I am about to run Norton AV to see if that picks anything up

      I did stumble upon this neat, free little program which shows your active connections and ports - very useful
      Active Ports v1.4
      Warning some Anti-Virus programs report this as malicious, but it seems to be fine on my system

      I will update a little later with my Norton AV results

      Regards
      Felfy
      Last edited by Felfy; 06-03-08 at 02:53 PM.

    5. #14
      walmo21's Avatar
      walmo21 is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      17
      Thanks
      1
      Thanked 1 Time in 1 Post

      Re: Sudden Loss Of Connection - Hair Pulled Out.....

      Hi Richone54
      I could try, but seeing as for the past year my line has consistently connected at full speed with no drop out and an attenuation a 14db and speedtests have averaged around 6,500-7,000kbs I don't understand why my speed and noise margin should suddenly half and my attenuation double. There's been no work done on the house recently, so is this likely to be a BT issue? I should also add that the wiring is about a year old so and it's a flat so minimal amoount of cabling to secondary phone sockets and with no extension cable plugged into the socket.

    6. #15
      Isitme's Avatar
      Isitme is online now Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,132
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Sudden Loss Of Connection - Hair Pulled Out.....

      Why not do what Richone54 suggests. If you phone Sky you will be asked to do this anyway. If nothing has changed in your house set up, then it is likely to be a BT fault, but the only way to confirm this is to follow the suggestion.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #16
      walmo21's Avatar
      walmo21 is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      17
      Thanks
      1
      Thanked 1 Time in 1 Post

      Re: Sudden Loss Of Connection - Hair Pulled Out.....

      will give it a try, just got to figure out which is the master socket as they have non-bt metal face plates over them all
      Last edited by walmo21; 06-03-08 at 05:00 PM.

    8. #17
      Brian69's Avatar
      Brian69 is offline Sky User Member
      Exchange: Kings Lynn
      Broadband ISP: Sky Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Feb 2008
      Posts
      2,971
      Thanks
      0
      Thanked 6 Times in 5 Posts

      Re: Sudden Loss Of Connection - Hair Pulled Out.....

      @ Walmo.
      I think you may now be coming to the meat of the problem.
      Were your sockets wired when your home was built? if so you will need to find where the incoming line enters. There should be a BT master socket, but I accept that there may not be. The easy way to deal with this may be to get a NTE-5 master fitted as the first socket and use a filter faceplate to connect your router and to isolate what may be poor internal wiring.
      Last edited by Brian69; 06-03-08 at 06:56 PM.

    9. #18
      Felfy's Avatar
      Felfy is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V2 DG934G
      Sky TV:
      Join Date
      Oct 2007
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sudden Loss Of Connection - Hair Pulled Out.....

      Update #3

      What a surprise - No Trojans, Spyware or Virii were found during my Norton scan
      Although I haven't got 100% confidence in the Nortons results
      I'll be installing & running AVG this weekend & see what that throws up

      Looks like I'll be phoning Tech Support again.......

      Latest Router Stats

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 357792 472010 0 13574 93900 01:24:18
      LAN 100M/Full 1203719 933812 0 91014 15169 03:47:31
      WLAN 11M/54M 0 0 0 0 0 00:00:00

      ADSL Link Downstream Upstream
      Connection Speed 7680 kbps 160 kbps
      Line Attenuation 29 db 7.5 db
      Noise Margin 11 db 6 db

      Regards
      Felfy

    10. #19
      Isitme's Avatar
      Isitme is online now Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,132
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Sudden Loss Of Connection - Hair Pulled Out.....

      I did stumble upon this neat, free little program which shows your active connections and ports - very useful
      Active Ports v1.4
      Warning some Anti-Virus programs report this as malicious, but it seems to be fine on my system
      After a little poking around, this program although not a virus in itself, is flagged as a 'window' which can allow trojans or viruses access to a system, so there is a slight risk in using it.

      It appears from your latest stats that Sky have taken the usual easy way out and have capped you and put you on G.DMT. It appears they do not give you best you can get, but what they can give you with the least cost and inconvenience to themselves. Many other ISPs would have asked BT to check your line for faults, but Sky don't, as this costs them money.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #20
      walmo21's Avatar
      walmo21 is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      17
      Thanks
      1
      Thanked 1 Time in 1 Post

      Re: Sudden Loss Of Connection - Hair Pulled Out.....

      I'm pretty sure I know which socket is the master socket(if there is one), haven't had time to check yet, though I'm not sure this is the issue causing the problems as this would have been an issue from the very beginning. I'll run mossywell to see if I'm picking up a lot of line errors in the next couple of days. Just seems strange this has happened all of a sudden, particularly the syncing at around 4500 would be interested to know what potential causes are and see if i can illiminate any of them.
      Like I said, previous to this problem my attenuation was about 13 and noise margin about 14 and it always synced at 8196 (or whatever the top rate is) so why it now syncs at a lower speed and my noise margin and attenuation both get worse is baffling.

     

     
    Page 2 of 3 FirstFirst 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION