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    Intermittent Disconnection

    This is a discussion on Intermittent Disconnection within the Sky Broadband help forums, part of the Sky Broadband help and support category; So here's my problem: I have been connected to Sky BB for over a year now and have had an ...

    1. #1
      GrumpyOLDGIT's Avatar
      GrumpyOLDGIT is offline Sky User Member
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      Intermittent Disconnection

      So here's my problem:

      I have been connected to Sky BB for over a year now and have had an intermittent problem the whole time. My connection keeps dropping for no apparent reason.

      After numerous long telephone calls and unfulfilled promises of being rung back by tier 3 I have seen my Mid package connection reduced from 8MB to it's current 2.4MB in incremental stages.

      The problem still occurs, indeed it happened 5 mins ago whilst trying to read stuff on your excellent site, which I only found today.

      I have taken full readings from my rear room socket which my router is plugged into (through a filter) and from the Master Socket, both are virtually identical:

      02/03/08 Master Socket

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 224 Kbps, Downstream rate = 2880 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 23.6 14.0
      Attn(dB): 45.0 29.0
      Pwr(dBm): 16.3 0.3
      Max(Kbps): 7840 1120
      Rate (Kbps): 2880 224
      G.dmt framing
      K: 91(0) 8
      R: 16 16
      S: 2 16
      D: 64 4
      ADSL2 framing
      MSGc: 1 1
      B: 91 8
      M: 2 16
      T: 1 1
      R: 16 16
      S: 2.1739 17.7777
      L: 736 72
      D: 64 4
      Counters
      SF: 8937 8935
      SFErr: 0 0
      RS: 303872 37973
      RSCorr: 0 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 1034739 0
      Data Cells: 8629 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 2 0
      SES: 2 0
      UAS: 109 0
      Total time = 6 min 33 sec
      SF = 12813
      CRC = 298
      LOS = 2
      LOF = 0
      ES = 2
      Latest 1 day time = 6 min 33 sec
      SF = 12813
      CRC = 298
      LOS = 2
      LOF = 0
      ES = 2
      Latest 15 minutes time = 6 min 33 sec
      SF = 12813
      CRC = 298
      LOS = 2
      LOF = 0
      ES = 2
      Previous 15 minutes time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      It would appear to my uneducated eyes that the above information shows that I could achieve a connection approaching the 8Mb I am paying for.

      So my question would be, given the information obtained, have I exhausted all avenues within my control to maximise my connection? Are my intermittent disconnections a problem with my router or external phonelines?

      Your assistance would be GREATLY appreciated.


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    3. #2
      Brian69's Avatar
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      Re: Intermittent Disconnection

      Hi G.O.G.
      Have you tried to connect to the test socket. It is found by removing the faceplate of your master socket.
      I would not expect to see an increase in sync speed, but you should see an increase in noise margin.
      Your speed has been capped by sky in an attempt to gain stability on your line.
      You need to find out what is causing this instability and 99 times out of 100, it is the internal wiring.

    4. #3
      GrumpyOLDGIT's Avatar
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      Re: Intermittent Disconnection

      Sorry, when I said master socket I meant the test socket inside with faceplate off.

      Incidentally, I was actually thinking of trying to get my BB cap upped as I recently got a laptop with wifi and have been using that with no disconnection problems. I found this site and it was whilst testing with a hard wire connection that the problem recurred. It might have no bearing but I thought I would mention it.

      Just found the letter Sky sent me, it said to quote code BB1 when trying to get further assistance, which I have but all I ever got was a reduction in service with no communication.

    5. #4
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      Re: Intermittent Disconnection

      i would imagine you have tried another filter but just i'd check, do you have a corded phone that you could do quiet line test with
      if you plug it into the test socket, do you hear any crackling/hissing/pops ?
      (there is number to ring when you do this but cannot remember it)

      the above stats still have errors, which with your high cap and the fact you are using the test socket would make me think there mabey an external line problem
      (also just to check, when you use the test socket, none of the other sockets in the house still get a dial tone ?)

    6. #5
      Brian69's Avatar
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      Re: Intermittent Disconnection

      Hi
      Could you confirm that with the test socket exposed, all of your other sockets and any alarm panel that you may have connected to the phone line, have no dial tone.

    7. #6
      GrumpyOLDGIT's Avatar
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      Re: Intermittent Disconnection

      I'll check for ring tone on other sockets as suggested.

    8. #7
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      Re: Intermittent Disconnection

      BB drops and no phone connections with test socket exposed.

      No corded phone to check for audible noise though.

    9. #8
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      Re: Intermittent Disconnection

      Plug a normal touch tone phone directly into the BT test socket.

      Dial 17070, press option 2 (quiet line test)
      try the above and see what you get

    10. #9
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      Re: Intermittent Disconnection

      Quote Originally Posted by richone54 View Post
      try the above and see what you get
      I'll have to see if I can borrow a corded phone

    11. #10
      Brian69's Avatar
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      Re: Intermittent Disconnection

      You should do a noise test with a corded phone connected straight to the test socket. dail any number to kill the dial tone. If you hear anything other than a low hiss (pops,crackels) then report this to BT as a voice fault.

     

     
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