Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    confused!!

    This is a discussion on confused!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi folks im lost here i received a text message from sky today " the fault with your sky broadband ...

    1. #1
      guysteruk's Avatar
      guysteruk is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Nov 2007
      Posts
      66
      Thanks
      0
      Thanked 0 Times in 0 Posts

      confused!!

      hi folks im lost here i received a text message from sky today " the fault with your sky broadband has been resolved. there is no need to call us unless you are still having problems. sky technical support 08705 515515" i did phone 4-5 days ago because connection was dropping but we fixed it over the phone by switching the routers over i assumed that was end of it.


    2. Advertisement
    3. #2
      TSx's Avatar
      TSx
      TSx is offline Sky User Member
      Exchange:
      Broadband ISP: Not on Sky
      Router:
      Sky TV:
      Join Date
      May 2007
      Posts
      310
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: confused!!

      I'm guessing there will have still been an open ticket which has been closed (as resolved) and they've sent you that automated text to inform you its been closed.

      Just a guess
      I am not posting officially on behalf of Sky. I am posting individual thoughts and advice.
      Sky Broadband Provisioning: 08705 515 515 - Option 1, Option 1, Option 3

    4. #3
      bluntm's Avatar
      bluntm is offline Sky User Member
      Exchange:
      Broadband ISP: NTL
      Router:
      Sky TV:
      Join Date
      Jan 2008
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: confused!!

      yea the CST department have been using the txt message system for a while now, its saves the time and money having a agent calling the customer back to tell them that everything is ok and working

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION