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    Cleanator pop-up from Sky.com

    This is a discussion on Cleanator pop-up from Sky.com within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, sometimes when i go onto Sky.com then to the Email & Tools section i get a popup for Cleanator ...

    1. #1
      Trebor901's Avatar
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      Cleanator pop-up from Sky.com

      Hi, sometimes when i go onto Sky.com then to the Email & Tools section i get a popup for Cleanator which from what ive read over the net is adware. Ive got all the popup blockers turned on but it still manages to come up and its never on any other site apart from Sky.com


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    3. #2
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      Re: Cleanator pop-up from Sky.com

      Your PC is infected by this, not the Sky site. I would advise you to download and run the free trial version of TrojanHunter If this does not remove it, you may have to remove it manually. This involves editing the Registry, so should not be undertaken lightly. Instructions can be found by Googling the name. Be careful you are not sucked in by another fraudulent 'remover'

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
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      Re: Cleanator pop-up from Sky.com

      Well ive got Norton 360 but its doin other stuff atm to make it so i can use it so i might see if that works before downloading TrojanHunter

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      Re: Cleanator pop-up from Sky.com

      Another thing i dont understand is at the weekend i upgraded to Vista and that completely wiped everything from my hard drive and cleanator was coming up on XP before i did it and now its come up on Vista but i dont know what site i could be getting it from

    6. #5
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      Re: Cleanator pop-up from Sky.com

      Did you transfer your settings from XP to Vista? If so, that's where it is coming from. I don't have much faith in Norton.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Cleanator pop-up from Sky.com

      No it completely formatted my hard drive when it put Vista on here so i dont know where its from :S

    8. #7
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      Re: Cleanator pop-up from Sky.com

      Well i scanned my pc with Trojan Hunter and it didnt find anything and neither did Norton so now im really confused

    9. #8
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      Re: Cleanator pop-up from Sky.com

      Are you scanning in Safe Mode, this often reveals things not found in Normal mode. Another good remover is Superantispyware it is free for the personal version. Make sure you update it's definitions before you run it. The free version does not update automatically.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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