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    Speed

    This is a discussion on Speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; just checked my router stats, i used to be connected at 16mbs which is what i am paying for and ...

    1. #1
      Yorkiebar's Avatar
      Yorkiebar is offline Sky User Member
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      Router: Netgear V1 DG834GT
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      Speed

      just checked my router stats, i used to be connected at 16mbs which is what i am paying for and today and for the past few days in now says
      ADSL Link Downstream Upstream
      Connection Speed 10236 kbps 606 kbps
      Line Attenuation 26.5 db 14.8 db
      Noise Margin 14.9 db 18.5 db

      somehow my connection speed has lost 6mb/sec it has always shown 16 now only 10, is anyone else haveing the same prob??


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    3. #2
      eyemdee's Avatar
      eyemdee is offline Sky User Member
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      Re: Speed

      Looks like you have been capped. 10236 is exactly the speed that I used to get with a capped connection when my line had a lot of errors.

      Your upload is unusual as well. Who is your ISP?

    4. #3
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Re: Speed

      Quote Originally Posted by Yorkiebar View Post
      i used to be connected at 16mbs which is what i am paying for
      You, like every other Max customer are paying for up to 16meg - but that's by the bye.

      Your stats appear to show that your connection has been capped by Sky. It looks like an "auto reprofiling" judging by the odd upstream. Have you recently been in contact with Sky about a problem?

      You will have to call Sky and ask why they've done this. Without any further info it is hard to see the justification.

    5. #4
      Yorkiebar's Avatar
      Yorkiebar is offline Sky User Member
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      Re: Speed

      Thx for the replys, Eyemdee im with Sky on the 16mb package,yes Saturday i will have to call Sky to see what happend as i have never phoned Sky with a problem

     

     

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