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    I Can only connect through the Master 'test' socket!

    This is a discussion on I Can only connect through the Master 'test' socket! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all Having problems connecting to the net through any phone socket in the house. It will only connect through ...

    1. #1
      delinquent2008's Avatar
      delinquent2008 is offline Sky User Member
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      I Can only connect through the Master 'test' socket!

      Hi all

      Having problems connecting to the net through any phone socket in the house. It will only connect through the master 'test' socket in the bedroom. But if it is used like this i have no telephone. It is like a dial up connection.
      I have contacted both Sky and BT, They are both putting the blame on each other.
      BT has told me that if i can get a phone to work in all the extensions in the house that the phone line is ok, and they have also done a test on the line, all fine. But if i do ask for an engineer to come out it will cost me 114!!
      Sky have said it has to be a problem with the master socket.
      I cannot have the main telephone socket hanging off the wall all the time just to use the net.
      I don't know where to go with this next! Anybody had the same problems or know of what the problem is.

      Thanks very much

      Kris


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    3. #2
      richone54's Avatar
      richone54 is offline Sky User Member
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      Re: I Can only connect through the Master 'test' socket!

      have a look in the cabling and faceplate forum, you may need to disconnect some of the wires in your master & extentions (only 2 & 5 need to be connected)
      have a good look at the advice on the forums first before you make any changes

    4. #3
      Brian69's Avatar
      Brian69 is offline Sky User Member
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      Re: I Can only connect through the Master 'test' socket!

      Buy yourself a ADSL Nation XTE-2005 filter faceplate and all your troubles will be over.

     

     

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