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    Who do I ring to change Max Delay?

    This is a discussion on Who do I ring to change Max Delay? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, I have just recently switched to Sky BB , so far so good. My ping is quite high ...

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      Who do I ring to change Max Delay?

      Hi all,

      I have just recently switched to Sky BB, so far so good.

      My ping is quite high though. Its about 80ms to the bbc news website.

      I have been reading that I can try and get my Max delay set to 8 to try and improve my ping for gaming.

      Who number do I ring to initiate this? Is it just the Sky broadband support?

      Cheers


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      Re: Who do I ring to change Max Delay?

      you could ring but you will have to try and get past teir 1, which could be a little frustrating, others have had some success using the kana form on the sky site

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      Re: Who do I ring to change Max Delay?

      To be honset tier 1 will prob not know what you are talking about.
      Simply say you have a slow connection and then do as they ask and a ticket will be created for CST and then you can explain to a CST agent that it is the max delay that you want lowered and they will understand.
      Although I used the kana form and had my max delay lowered that way.

     

     

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