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    Good Connection Speed But V Slow Dl's

    This is a discussion on Good Connection Speed But V Slow Dl's within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have been with Sky BB since last May, Had a stable connection of around 4000kbps, In December my BT ...

    1. #1
      agof7on's Avatar
      agof7on is offline Sky User Member
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      Good Connection Speed But V Slow Dl's

      I have been with Sky BB since last May, Had a stable connection of around 4000kbps, In December my BT phone line got cut off, when it got connected again Sky had lost the BB connection & had to reconnect me onto the "Connect" package because all there equip was fully used. Since Jan i have had a steady Router connection speed of around 4000kbps again, my profile is set at around 3500kbps, but my download speed is stupidly slow, average of about 500kbps. Must have spent about 15 hours on the phone to sky tech spoort tier 3, had 2 bt engineers out to look at the line, Sky have no answer (except from saying that there appears to be no problem) & just seem to contradict themselves all the time, or blame it on bt.

      My Speed Results
      Date ISP IP Throughput
      15 Feb 2008, 18:17 Sky Broadband 8128 420
      15 Feb 2008, 08:03 Sky Broadband 8128 2907
      15 Feb 2008, 07:53 Sky Broadband 8128 2694
      14 Feb 2008, 17:47 Sky Broadband 8128 460
      14 Feb 2008, 08:31 Sky Broadband 8128 681
      14 Feb 2008, 08:21 Sky Broadband 8128 695
      13 Feb 2008, 18:25 Sky Broadband 8128 303
      13 Feb 2008, 17:11 Sky Broadband 8128 391
      13 Feb 2008, 08:15 Sky Broadband 8128 2516
      12 Feb 2008, 22:33 Sky Broadband 8128 297
      12 Feb 2008, 22:12 Sky Broadband 8128 388
      12 Feb 2008, 20:03 Sky Broadband 8128 397
      11 Feb 2008, 20:34 Sky Broadband 8128 381
      11 Feb 2008, 08:39 Sky Broadband 8128 1301
      11 Feb 2008, 08:37 Sky Broadband 8128 1416
      11 Feb 2008, 00:07 Sky Broadband 8128 361
      10 Feb 2008, 23:48 Sky Broadband 8128 327
      10 Feb 2008, 20:28 Sky Broadband 8128 447
      10 Feb 2008, 19:54 Sky Broadband 8128 540
      09 Feb 2008, 23:01 Sky Broadband 8128 407
      09 Feb 2008, 18:17 Sky Broadband 8128 638

      The strange thing is my speed goes up in the morning, but when i get back home from work its back down again.

      Any suggestions? - Has any1 else been through this problem?


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    3. #2
      dholdi's Avatar
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      Re: Good Connection Speed But V Slow Dl's

      Youve lost me slightly here, you say your router syncs at 4000 yet the figures youve posted report a constant 8128 ? What is puzzling is the way your up sync jumps up to 1301 etc.


    4. #3
      richone54's Avatar
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      Re: Good Connection Speed But V Slow Dl's

      could you post your detailed stats (see second link in my sig and look for the mognuts utility)

      also could just be down to contention (more people on line in the evening)

    5. #4
      agof7on's Avatar
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      Re: Good Connection Speed But V Slow Dl's

      Sorry to confuse, but ignore the 8128 figure, that is the amount of data that was tested, last column is download.

      Will try and find that utility to show accurate results

    6. #5
      agof7on's Avatar
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      Re: Good Connection Speed But V Slow Dl's

      Here are my stats

      ADSL Link Downstream Upstream
      Connection Speed 3776 kbps 448 kbps
      Line Attenuation 55.0 db 31.5 db
      Noise Margin 13.7 db 14.0 db

    7. #6
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      Re: Good Connection Speed But V Slow Dl's

      Not much help I know, but you may be falling foul of BTs throttling policy and also contention at peak times. If you have carried out the recommendations to ensure your wiring is OK and have run TCPoptimiser, there is not a lot you can do until you are transferred to Sky LLU

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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