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    AOL's Phonecall Feedback & why I'm moving to SKY.

    This is a discussion on AOL's Phonecall Feedback & why I'm moving to SKY. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Just got off the phone with a Tier 2 AOL techy. I've been trying to establish why: On a phoneline ...

    1. #1
      mj_asylum's Avatar
      mj_asylum is offline Sky User Member
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      AOL's Phonecall Feedback & why I'm moving to SKY.

      Just got off the phone with a Tier 2 AOL techy.

      I've been trying to establish why:

      On a phoneline that BT customer service says can support 2megs and is fault free why I see a constant 576kbps/288kbps on my router (with 404kbps download at BT speedtest).

      No fluctuations. No drops.
      I believe I'm capped. A rep at Madasafish whom I'd been chatting to saw my line stats and told me also she believed it was due to capping. AOL deny this.

      My line attentuation is 14 db D / 3 db U. SNR: 31 db D / 31 db U.

      After two separate AOL line tests (God knows how they do it from ASIA)
      ...she said my phoneline was fault free and had no problems. She said 512kbps was excellent speeds on 2meg service!!?! I said I disagreed..due to my line attenuation. Then she said even if I moved to AOL's new WIRELESS service "up to 8megs" (ADSL MAX) I still wouldn't see near 2megs. Lying mooo!!
      Is she just badly informed or what?

      Could it be that the AOL broadband that BT look after (as this is a 2meg product) is "up the left" at my exchange? From reading previous messages here BT aren't too helpful with matters of OTHER broadband providers. LOL

      So there you go guys. A short line. Good noise margin (taking into consideration if it is capped that is why it's SOOOOO high)..and two separate entities says my line is GREAT.

      What in hell is going on? I tell you one thing. After a short weekend in London..I look forward to cancelling.

      Thank you for letting me vent. Any previous AOL customers who have now moved to SKY with similar probs please leave feedback.


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    3. #2
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Re: AOL's Phonecall Feedback & why I'm moving to SKY.

      Your stats show that the router is being restricted to 576/288. It's almost certainly an AOL/BT configuration thing but could be a line problem (unlikely) i.e. the exchange equipment feels unable to set the MSR (maximum stable rate) any higher.

     

     

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