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    will sky uncap my internet straight away?

    This is a discussion on will sky uncap my internet straight away? within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi, i was wondering if i ask sky to uncap my internet would they do so or would they are ...

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      will sky uncap my internet straight away?

      hi, i was wondering if i ask sky to uncap my internet would they do so or would they are me to check the filters etc.thanks i only get a 1mbps speed on a possible 4mbps line
      Last edited by tom4; 15-02-08 at 04:32 AM. Reason: added info


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      Re: will sky uncap my internet straight away?

      Can you be more specific? Do you know if they have definetly capped you, this is normally done to if you are having connection problems due to poor speeds. It would help if you could post your full stats and describe your hard wired connection to the master or test socket

      Sky User - The unofficial support forum for everything Sky! How to get your router statistics

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      Re: will sky uncap my internet straight away?

      Nope you will need to go through tier 1 troubleshooting first for slow connection, then when all checks are done you will have a ticket opened and then T1 will try to get you through to CST who do the capping/ removal of caps etc.

     

     

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